As a Surveil M365 Product Manager, I collaborate with an exceptional team, reporting to the CTO. My focus is to drive the success of our M365 product line, ensuring a seamless platform experience for customers.In this role, I closely collaborate with cross-functional teams, including development, technical ops, and the CTO, to deliver an end-to-end platform. Together, we enhance M365, maximizing productivity and collaboration.Key aspects of my role:• Product Strategy: Partnering with Sales and customers, I define and implement new features, develop go-to-market strategies, and create compelling product whitepapers.• Product Marketing: Collaborating with Marketing, I create impactful content, promote M365, and develop effective go-to-market strategies.• M365 Licensing Ownership: Improving licensing rules, aligning with Microsoft guidelines, exploring new areas, and integrating AI capabilities.• Licensing Audit Capability: Developing a new audit capability to address compliance issues, particularly for the Partner Portal.• Requirement Building: Collaborating with stakeholders, I gather and define feature requirements, guiding our development teams.• Ongoing Improvement: Continuously reviewing and enhancing existing features for an exceptional user experience.• Strategic Partnerships: Meeting partners and customers, understanding their requirements, and aligning our roadmap accordingly.• Training and Enablement: Ensuring comprehensive training materials, conducting sessions for sales teams and partners.• Launch Team: Playing a vital role in major releases, contributing to successful product launches.• Customer Pre-sales: Engaging in detailed discussions and demos with larger customers and partners.#ProductManagement #ProductMarketing #DigitalWorkplace #M365

As a member of the board of Advisor I help provide insight, strategy, and advice to Licenseware and its products.

I love to dig into licensing problems and solve them with a combination people, process, and technology. I design, optimize, and mature our client’s SAM programs to deliver Trustworthy Data, Practical Governance, Operational Excellence, and Ultimately value back to the organization.

I help companies understand, synthesize, and distill IT Value. Typically, this involved matching and maturing their people, process, and technology to meet the ever changing demands of the market and their clients. My area's of practice are ITAM, SAM, ITFM, ITSM, Strategic Sourcing, and IT Strategy.

My role at Long View is a dual role, where I divide my attention between delivery of professional service on complex licensing issues and a strategic role managing Sync Up; Long View’s SAM Managed Service.Professional Services achievements:• > 1m in cost savings realized for clients• >50m in risk mitigation for clients on compliance• 10 + Successful Audit Defense engagements in a single year• Exceeded revenue targets for Consulting Practice• Deliver advisory services on IBM, Oracle, Microfocus, Microsoft, Adobe and other publishersManaged Service Achievements:• Optimized the onboarding of client to <4 weeks• Liaised with Technology partners to collaborate on SAM platform• Mentored and trained OPS team on SAM best practices• Developed Long View’s Software Optimization Management Framework

Work to advise client on Software Asset Management, IT Business Management, IT Financial Management, and IT Cost ManagementWork collaboratively to integrate ITAM and ITSM processes into value-enabling servicesProvide practical advice on technical and business challenges

Charged with creation of the Business Analysis tools, template, and process for an ePMOWork with stakeholders to elicit, define, and articulate business requirements on projectsFacilitated a program review which touched all aspects of the organizationLead the proposal efforts for 2 large programs: IAM and LMSWorked in concert with management to create, define, and propose a strategic technology roadmap

Maintain Customer Relationship within ITCoordinate and Align business processesIdentify Business and functional requirements for project and Standard ServiceProvide guidance to business on standard serviceHandled and managed customer complaints on IT servicesLiaise with Service Owners on synthesis of requirements to support standard service catalogsReponsible for Pre-Project business solution designFostered relationship across the enterpriseResponsible for identifying opportunities for creating operational efficiencyHelped facilitate the requirements gathering for Oracle R11 to IFS migration

Facilitate the business’ needs for ongoing technical support and upgrade protection on selected products by ensuring that maintenance, support and upgrade protection renewals are managed/handled/ordered in advance of their expiration.Identify savings opportunities for renewals, software licensing, and services.Manage contracts and relationships to maximize value creation and costs for software licensing, maintenance, and service offerings.Collect information for budgeting, software compliance & inventory, contract summaries, and cost comparisons.Communicate through email, individual interview, group meetings, and presentations to end users, management, developers, and vendors.Respond to requests from end users, managers, developers, and team members for specific IT Software Asset Management data information.Provide Access to License Data for internal/external audit requirements.Set Software rationalization strategy for the organization

Understand, synthesize, and communication business requirements to IT in terms of functional/technical requirements.Lead an effort on IT Asset Management ToolingForecast IT budget spends on a monthly, quarterly, and yearly basisDeliver a cost saving strategy via software asset managementInteract and advise procurement of IT assetsConsult on sparing models for service maintenanceCreate key performance indicators that drive/deliver business performance in the IT environment

Reported Senior Manager of Enterprise-Wide Business Analytics. Identified issues and opportunities to leverage for the future growth and efficiency of the of the company. Most of the work centered around collecting and maintain robust datasets and presenting business demand to stakeholder.

Received work/security request from external stakeholders. Coordinated Safety/Maintenance staff to respond to tenant's needs. Liaised between external services (emergency service, contractors, governing bodies, etc.) and our customers.

Coordinated, coached, and motivated a team of 15-30 front line technical support agents. Aided team in resolving technical issues for clients while ensuring a positive customer experience. Also contributed to global initiatives for both the XPS and the ACS/SMB segments.

Aided in the conversion/launch of two primary contact centres for the Consumer XPS line.Created the Balanced Scorecard, escalation process, and vertical integration into the business.Monitored and advised on the SLA/SIR obligations to partner managers.Coached all levels of management on the "Dell Way" and how to deliver top tier service.

Worked Global Site Development on the SMB/ACS Contact centre in quezon city. Helped clarify and hone the local process that increased efficiencies in the contact centre.

Was the face that greeted customers at this hotel. I assisted in check-in/out procedures and offered ammenties to guest upon request.