Kristopher Wong Email & Phone Number

Ottawa, ON, CA

Ottawa, Ontario, Canada

• As a Surveil M365 Product Manager, I collaborate with an exceptional team, reporting to the CTO. My focus is to drive the success of our M365 product line, ensuring a seamless platform experience for customers.In this.
• Product Strategy: Partnering with Sales and customers, I define and implement new features, develop go-to-market strategies, and create compelling product whitepapers.
• Product Marketing: Collaborating with Marketing, I create impactful content, promote M365, and develop effective go-to-market strategies.
• M365 Licensing Ownership: Improving licensing rules, aligning with Microsoft guidelines, exploring new areas, and integrating AI capabilities.
• Licensing Audit Capability: Developing a new audit capability to address compliance issues, particularly for the Partner Portal.
• Requirement Building: Collaborating with stakeholders, I gather and define feature requirements, guiding our development teams.

Ottawa, Ontario, Canada

As a member of the board of Advisor I help provide insight, strategy, and advice to Licenseware and its products.

Ottawa, Ontario, Canada

I love to dig into licensing problems and solve them with a combination people, process, and technology. I design, optimize, and mature our client’s SAM programs to deliver Trustworthy Data, Practical Governance, Operational Excellence, and Ultimately value back to the organization.

Ottawa, Canada Area

I help companies understand, synthesize, and distill IT Value. Typically, this involved matching and maturing their people, process, and technology to meet the ever changing demands of the market and their clients. My area's of practice are ITAM, SAM, ITFM, ITSM, Strategic Sourcing, and IT Strategy.

Ottawa, Canada Area

• My role at Long View is a dual role, where I divide my attention between delivery of professional service on complex licensing issues and a strategic role managing Sync Up; Long View’s SAM Managed Service.Professional.
• > 1m in cost savings realized for clients
• >50m in risk mitigation for clients on compliance
• 10 + Successful Audit Defense engagements in a single year
• Exceeded revenue targets for Consulting Practice
• Deliver advisory services on IBM, Oracle, Microfocus, Microsoft, Adobe and other publishersManaged Service Achievements:

Ottawa, Canada Area

Work to advise client on Software Asset Management, IT Business Management, IT Financial Management, and IT Cost ManagementWork collaboratively to integrate ITAM and ITSM processes into value-enabling servicesProvide practical advice on technical and business challenges

Ottawa, Canada Area

Charged with creation of the Business Analysis tools, template, and process for an ePMOWork with stakeholders to elicit, define, and articulate business requirements on projectsFacilitated a program review which touched all aspects of the organizationLead the proposal efforts for 2 large programs: IAM and LMSWorked in concert with management to create.

Ottawa, Canada Area

Maintain Customer Relationship within ITCoordinate and Align business processesIdentify Business and functional requirements for project and Standard ServiceProvide guidance to business on standard serviceHandled and managed customer complaints on IT servicesLiaise with Service Owners on synthesis of requirements to support standard service.

Ottawa, Canada Area

Facilitate the business’ needs for ongoing technical support and upgrade protection on selected products by ensuring that maintenance, support and upgrade protection renewals are managed/handled/ordered in advance of their expiration.Identify savings opportunities for renewals, software licensing, and services.Manage contracts and relationships to maximize.

Ottawa, Canada Area

Understand, synthesize, and communication business requirements to IT in terms of functional/technical requirements.Lead an effort on IT Asset Management ToolingForecast IT budget spends on a monthly, quarterly, and yearly basisDeliver a cost saving strategy via software asset managementInteract and advise procurement of IT assetsConsult on sparing models.

Reported Senior Manager of Enterprise-Wide Business Analytics. Identified issues and opportunities to leverage for the future growth and efficiency of the of the company. Most of the work centered around collecting and maintain robust datasets and presenting business demand to stakeholder.

Received work/security request from external stakeholders. Coordinated Safety/Maintenance staff to respond to tenant's needs. Liaised between external services (emergency service, contractors, governing bodies, etc.) and our customers.

Coordinated, coached, and motivated a team of 15-30 front line technical support agents. Aided team in resolving technical issues for clients while ensuring a positive customer experience. Also contributed to global initiatives for both the XPS and the ACS/SMB segments.

Aided in the conversion/launch of two primary contact centres for the Consumer XPS line.Created the Balanced Scorecard, escalation process, and vertical integration into the business.Monitored and advised on the SLA/SIR obligations to partner managers.Coached all levels of management on the "Dell Way" and how to deliver top tier service.

Worked Global Site Development on the SMB/ACS Contact centre in quezon city. Helped clarify and hone the local process that increased efficiencies in the contact centre.

Was the face that greeted customers at this hotel. I assisted in check-in/out procedures and offered ammenties to guest upon request.

Bcomm, International Management And Marketing

Activities and Societies: Management Information Systems Association; AIESEC Canada Leadership Role

Bsc, Life Science