I run the Fitness Center and am the sole employee. Duties include designing and implementing exercise programs which includes group exercise classes and personal training for the senior population. I perform administrative work which includes keeping track of members, submitting for insurance reimbursement, creating marketing materials and writing articles for the monthly newsletter.

Performed announced audits at local corporate and franchise business locations to monitor compliance to merchandising and service standards. Evaluated customer service and provided detailed written feedback for performance improvement. Managed and met tight deadlines and contractual requirements for multiple clients.

Provided care for residents through supervision and guidance in their activities of daily living. Assisted case manager in writing individualized plans for residents; planning, monitoring, and documenting in the medical record. Served as a member of the treatment team by sharing observations of residents, their problems and progress with the Program Supervisor and the other members of the treatment team. Administered medications and accurately completed resident medication records. Contact point for all residential care technicians (RCTs) and acted proactively to ensure smooth team operations and effective collaboration. Audited paperwork to ensure RCTs were adhering to standard work. Worked with the team to resolve conflicts and function as a resource to members of the team providing informal support, direction and coaching.

Worked one-on-one with seniors in their homes to help achieve the greatest quality of life possible and prevent falls through personalized exercise programs.Assessed client needs, created and executed exercise programs appropriate for seniors.Provided education on healthy eating to promote wellness.Created promotional flyers, planned presentations for events and maintained financial records to run and grow the business.

Conducted internal audits of Reinhart distribution centers to enforce compliance of food safety policies and procedures. Prepared and published audit reports and coordinated completion of corrective action meeting deadlines set by Supervisor or Third Party company. Interpreted complex guidelines and Standard Operating Procedures (SOPs) and updated, or created new, to increase efficiencies. Created and presented training programs to warehouse employees and management explaining food safety policies and procedures. Served as liaison for Reinhart customers and suppliers to get resolution of product quality concerns ensuring customer satisfaction in a timely manner. Conducted product recalls when notified by the FDA or USDA of an active recall.

Worked in Customer Service then Save and Retention before moving into the Internal Resource Center where I mentored and provided training for less experienced representatives. Collected and analyzed data to identify problems and determine solutions. Maintained composure during stressful situations while gathering information from customers and internal employees. Effectively obtained, retained and utilized knowledge of services available as well as customer service policies.

Office Clerk/CashierServed as primary contact for customers; providing friendly service and handling customer complaints tactfully. Assisted management in ensuring front end ran efficiently. Pulled cash drawers from check stands and counted money at end of day. Deli Clerk/Manager Supervised approximately 15 employees to ensure they were meeting company customer service standards and safety and sanitation standards. Hired and trained new employees; assigned daily duties for department staff to prepare deli items in accordance with company standards and federal regulations. Facilitated meetings to train and update employees on safety and sanitation practices.

Worked independently consulting with numerous nursing homes to assess patient's nutritional needs and calculate caloric needs.Develop and implement nutrition programs and record intake including tube fed patients. Participated in care plan meetings to discuss patients' status with the health care team, evaluate treatment and make any necessary changes to improve health status.Documented in patient's chart according to guidelines.

Assisted with food service operations including providing expertise in sanitation, safety procedures, menu development, budgeting, planning, purchasing and inventory.Monitored food preparation and delivery to ensure each meal was prepared according to nutrition guidelines of each patient.