As the operations manager, I am responsible for reviewing work for quality and compliance with company standards and design specifications. I have standardized production procedures, job roles, and quality assurance guidelines while monitering production workflow, identifying bottlenecks, andimplementing new processes to enhance productivity and efficiency. It is important that I ensure accurate and timely order fulfillment, address customer inquiries and issues promptly, and provide exceptional customer service to online and wholesale customers. In addition to my operational duties, I have become the assistant roaster in which I am now responsible for roasting at least half of our coffee production.

As a P.E. Coach, I collaborated with the lead coach and specials team to create and execute game plans while developing and implementing age-appropriate physical education curriculum for elementary students. It was important that I fostered a positive and inclusive learning environment, emphasizing teamwork and sportsmanship.

I served a variety of people and provided excellent customer service in a fast-paced environment. I communicated clearly and positively with coworkers and management and created a welcoming environment by maintaining a clean lobby and service area

In the fast-paced and high-intensity service company, I field calls from clients, caregivers, and potential leads, coordinate care-giver/client schedules, provide administrative support for 200+ caregivers, solve short-term and long-term staffing problems, provide on-call services for clients and caregivers, serve as a liaison between care-facilities and family members in crises, log caregiver report times, and inform caregivers and long-term care facilities of the client’s special needs. I provide critical thinking and quick problem solving for immediate needs and crisis intervention while building trusting relationships with caregivers, clients, and administrators of all different backgrounds and personalities.

As a full time teacher for three- and four-year old victims of stress, violence, and trauma, my responsibility was to create a safe and enriching therapeutic classroom while meeting and completing state and institutional standards and practices/policies for working with children of trauma. I maintained rapport with children and their families, collaborated with co-teachers, wrote reports, records, and other documents required.

As the admin assistant, I prepped teams for global and local ministry, organized materials and equipment for weekly community outreach, and managed day to day operations. I customized orientation training packets to prepare the team’s international travel, packed equipment, and organized travel papers. I recruited college volunteers, wrote weekly ministry updates, delivered materials to respective leaders, and led a team of 12 children from a variety of socioeconomic backgrounds alongside my 4 assistant coaches. I regularly updated the website, deposited donations, communicated with the head administrator, and completed daily tasks. Additionally, I traveled to Ghana, West Africa as part of a service team to review, participate, and improve international mission trips.

I trained new employees, resolved complaints promptly and professionally, delegated responsibilities to coworkers, and balanced cash drawer.

I welcomed residents into the building, answered phone calls, contacted maintenance and security when necessary, and coordinated with the Residential Hall Director.