Kristy Baker Email & Phone Number

Rockville, Md, Us

Sourcing beverages for Aramark / Avendra Group

Rockville, Md, Us

• Promoted during the pandemic to oversee our department, processes, and 4 direct reports• Streamlined self-serve enrollment e-signature in DocuSign by developing and adding conditional logic and regex validations, improving both the customer experience and enrollment accuracy• Consolidated inter-departmental processes into a single request for each supplier to resolve account set-up issues resulting in faster account set-up and increased revenue• Overhauled processes and tools to manage a new on-demand customer training option to efficiently onboard a steady stream of hotels seeking savings during the pandemic• Customized and led onboarding for highly complex clients, including luxury hotels, ownership groups and new market segments, representing approximately $60 million dollars in spend

Rockville, Md, Us

• Collaborated with technology team to design, build, test and launch a project management tool to track and manage customer implementation steps and milestones, with new internal transparency• DocuSign Advocate including vendor discovery, business case presentation to the CEO, customer pilot, user training, and constructing templates still used today• Successfully onboarded 30-40 hotel groups annually, approximately 300 hotels and $80 million• Conceptualized new approaches for achieving success with complex customers in emerging markets (i.e., ski resorts, yacht cruises, airport eateries, and casinos)• Expanded my role to include oversight of enrollment process and management of 2 direct reports

Rockville, Md, Us

• Crafted engagement campaign which generated a 21% increase in compliant spend• Managed 114+ accounts, driving $89 million in annual spend through contracted programs• Hired onto the newly formed 2-person inside sales team supporting 250 clients / 750 hotels

Rosemont, Il, Us

• Spearheaded the oils and shortenings category with approximately $700 MM annual customer spend• Created profitability analyses identifying areas for potential pricing improvements• Organized a margarine request for proposal (RFP) which broke out each supplier’s bid into individual cost components, evaluated supplier responses and facilitated supplier negotiations• Presented RFP results and category sourcing recommendations to senior management

Rosemont, Il, Us

• Drafted and launched an audit tool that increased accuracy, tracking and collection of revenue• Uncovered and investigated lost funds and suggested opportunities for program improvement

Rosemont, Il, Us

• Identified and proposed resolution for over $1.2 million in unauthorized deductions• Pinpointed, negotiated, and tracked recovery of over $3,000 in rebates across several vendors