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Core > Operate > Management

Majority of my work centered around the Garmin Clipboard Coaching app, which was successfully launched on September 2, 2020 - https://buy.garmin.com/en-US/US/p/739176• Designed and proposed 2 new features to product, business development, and executives teams to initiate discussions of phase two development• Curated survey questions and supported product owners in conducting Customer Acceptance Testing with 4 participants, validating features with the System Usability Scale (SUS)• Worked closely with developers and designers to iterate and implement pre-launch improvements• Created a color style guide based on Garmin’s design system to standardize color usage across the app

Run The World is a startup backed by Andreessen Horowitz that aims to build a platform for organizing virtual events. Collaborated with developers to ship the new design of onboarding, sign up and login, streamlining user flow of early-stage product• Explored motion design to bring a more delightful experience to the mobile product• Provided support on the visual design of event marketing templates

• Conducted a collaborative literature review with a PhD candidate to analyze the impact of bias on online conversations.• Designed a survey study to learn about user behaviors on online discussion forums.

Montlake Consulting Group is a consultancy, based out of the University of Washington, dedicated to providing consulting services to nonprofits, startups, and Fortune 500 companies.Clients I worked with: Microsoft and Catchy• Evaluated client's company website and utilized its ethos and branding to inform new designs. • Conducted research on financial issues clients faced and the addressable markets.• Collaborated with Junior Partner to synthesize and deliver strategic recommendations to clients.

• Conducted usability tests and redesigned a mobile payment application to improve the payment experience for electric vehicle charging. • Collaborated with engineers and Project Managers in Taipei and Germany to ensure the feasibility of the redesign from various stakeholder perspectives.• Created personas and user journey map for an internal e-learning platform targeting 5000+ employees.• Worked with engineers to design and develop a social bookmark manager that aims to achieve information/knowledge sharing.