. Maintain and manage corporate B2B online store website . Maintain, retain and grow an owned book of business channel API digital platform sites. Onboard new clients. Provide technical and operational support to clients. Keep customers informed on issue status and progress. Provide system training to clients. Project team lead to manage web launches. Recommend additional account product offerings . Conduct business reviews and ongoing client meetings. Gather business requirements with key internal partners and external stakeholders. Site improvements, conduct analysis, QA testing, develop test plans and cases and deliver flawless execution. . Work closely with IT to investigate and resolve issues pertaining to the website and ensure resolution to minimize impact to customers and or internal users . Launch new products; product configurations. Develop training and user support documentation. . Actively lead and participate in team project meetings and discussions  . Interact and work closely with departmental teams and stakeholders to successfully meet project objectives . Manage inventory, payments and account receivables. Create reports. Forecast, monitor and manage inventory . Complete budgets. Ensure compliance with policies, approved procedures and regulatory requirements within prescribed timelines

. Responsible for the maintenance and support of the company consumer facing and API websites. . Provide application support, QA testing, program deployment and corrective action. . Provided leadership and guidance to a team of 3. . Primary point of contact for any customer concerns regarding technical support, products or billing. Provide UAT support during implementation of new functionality and process change. Develop and execute test plan and test cases. Manage defect logging, defect fix and re-verification. Actively participate in team and project related meetings and discussions. Identify and document application issues and risks; communicate, escalate and ensure effective triage and resolution to minimize impact to customers. Interact and work closely with offshore development teams, project managers, design, sales & marketing, senior management, operations, customer service, vendors and stakeholders to successfully meet project objectives. Build and maintain strong team and end user relationship. Create and revise training materials and online user guides.

. Responsible for the maintenance of the corporate web site including UAT testing for new initiatives and promotional support that involves pricing, flyers and bundles for online sales. Manage the upload and maintenance of promotions on website. . Ensure current pricing, promotions and assets are aligned on web and flyers for a best in class omni-channel experience. Optimize on site search to enhance the customer experience. Expertly perform QA testing of staging and production sites. Perform requirement analysis, test plan creation, test case creation and execution, defect logging and defect fix & re-verification. Identify and document application issues and risks; communicate, escalate, update and ensure effective triage and resolution to minimize impact to customers and or internal users . Provide change management and UAT support during implementation of new functionality or process change. Actively participate in incident, change, release, project requirements team or project related meetings and discussions. . Work with merchandising, marketing and the IT teams in an ongoing analysis and recommendations for eCommerce needs. Work with internal and external stakeholders throughout the process of system re-platforming. Ticket management

. Manage content on company websites. . Provide ongoing quality checks of all websites, with respect to branding, product changes and grammar. . QA of product updates and changes after launch deployments. Provide technical and application support to customers via phone, email and in-person. Team Lead. Develop, mentor, cross train and oversee a technical team of 5. System Training. Train clients on technical products via webinar, phone and in-person. Implemented site functionality enhancements, process improvements and automation.. Define website requirements, working with clients, marketing and technical teams . Identify application issues and risks. Communicate, escalate, and ensure effective triage and resolution to minimize impact to customers and or internal users. Track bug defects and enhancement logs. Issue follow-up and prompt resolution. Provide change management, test case development and UAT support during implementation of new functionality or process change . Create and revise user guides and training materials. Proactively review and document technical procedures and processes. Interact and work closely with various departmental teams to successfully meet project objectives. . Coordinate, schedule and implement email marketing for consumer audiences with weekly, monthly and ad-hoc communications

. Responsible for maintaining the office IT Network and phone administration. Served as the intermediary between the operations unit and IT department. Successfully troubleshoot issues remotely and on-site in regards to peripherals, software and hardware. Provided technical support to clients . Worked closely with the programming unit to successfully deploy system rollouts throughout the division . Produced and updated training materials, procedure documentation, user guides & presentations to reflect current technologies and best practices . Delivered quality training to both internal and external clients on corporate IT Products in person and via phone