Worked successfully as a remote employee for the entire duration of this job. Responsible for primary research for the IT server market focused on connectivity solutions. Researched, created and maintained a database of LAN-on-Motherboard (LOM) system specifications for commercially available servers. Created customized reports targeted at product managers, analysts and investors who lack the time or resources to build accurate competitive product matrices. Promoted and helped sell reports to new and existing clients.• Created a key product which helped leverage more consulting engagements for IT Brand Pulse• Expanded server database to include ASIC details for all major manufacturers• Expanded research contacts which improved data content and integrity

I was promoted from Data Control Specialist to Contracts Administrator. The last 12 months of this position I worked remotely as the first corporate remote employee. Responsible for the back office management and auditing of all company contracts. Successfully worked with legal, sales and finance to insure contract compliance and accuracy. Oversaw all customer order/return activity for contract audit purposes to assure both customers and Masimo met contract obligations. Was the field sales focal point for contract modifications, monitoring and compliance.• Built spreadsheet systems tracking contract commitments, pricing, orders and returns that dramatically reduced errors, customer complaints and improved forecast accuracy. • Instituted quarterly audits of entries in the company database to ensure they matched the most current customer contracts.• Generated both standard and custom reports that provided data vital for the sales organization to effectively manage their accounts.• Reduced contract associated errors by 25% within a year of being in this position.

Accountable for the company’s CRM system which involved entering all contract sales information, auditing information, generating reports (both standard and custom), assuring field sales updates were timely and accurate and updating the system as necessary to assure relevant data was captured. This position required constant field communication and the development of good working relationship with a wide variety of personalities in the field organization.• Reports created were instrumental in providing accurate, real time customer data to the field organization noticeably improving their account management effectiveness.• Established an exception reporting system to identify important trigger events requiring immediate field attention.• Created an audit log of all sales and contract activity that contributed to improved accuracy.

Responsible for the day-to-day operations of the Yorba Linda Kindercare school. This included the management of 15 teachers, selection of student curriculum and daily lesson plans, student contracts and tuition collection, payroll, security and compliance and the opening and closing of the school each day. This role required critical team building abilities and professional communication skills to deal with a wide variety of parent and teacher personalities.• Reduced late tuition payments by 20%• Lowest turnover of all schools in this district.

Reported to the VP of Customer Service. Responsible for managing all software service contracts including initial coverage, expirations and renewals. Assured customers were at the latest release to guarantee support coverage. Managed all customer training events worldwide including negotiating with venues, coordinating travel and accommodations, making certain all training materials were available (manuals, hardware and software) and invoicing/collecting all tuition fees.• Achieved 95% service contract renewal rate• All training events during my tenure were delivered within budget• Collected 100% of all tuition fees