Kristy J. Email & Phone Number

Brisbane, Queensland, Australia

► Provided executive support and program management for this boutique management consulting firm.► Coordinated all workshop programs, including client liaison, for proposal submissions meetings, , billing, staff scheduling, travel bookings and workshop resourcing.► Provide executive support to the Director and Principals and undertake travel bookings, calendar scheduling, fostering client relationships and credit card reconciliations for all staff.► Worked closely with the accountant to ensure all billable hours, contractor hours, and all additional client expenses are captured for invoicing.► Coordinate internal team building and social activities.

Brisbane, Queensland, Australia

► Supported the Director, General Manager and team of consultants in a range of office administration and program support tasks including database management and utilisation of Office 365.► Coordinated workshop resourcing, and undertook staff travel bookings, calendar management, credit card reconciliations and data entry.► Managed the Facebook and Instagram social media accounts.► Responsible for all building and equipment maintenance.► Coordinated with the Senior Associate and Graphic Design teams to ensure Agendas and pre/post workshop information was directed to participants in a timely and professional manner.

Brisbane, Queensland, Australia

► Founded and managed all aspects of this house and pet sitting, dog walking and animal reiki business, including finance, client liaison, administration, and marketing.► Created and managed the website and managed all social media (Facebook and Instagram).► Responded to client enquiries, scheduled all bookings and processed/reconciled payments.

Brisbane, Queensland, Australia

► Assisted customers (the public and property stylists) for this luxury interiors retail store, developing a rapport with regular clientele.► Processed payments and daily banking, arranged deliveries, and monitored and replenished stock (liaising with head office).

Brisbane, Queensland, Australia

► Worked closely with the owner to set up and launch this new Pilates studio, managing all administration and marketing aspects of the business.► Set up and configured Mindbody software to process timetables, bookings, customer enquiries, memberships and payments.► Responded to initial client enquiries, and assisted clients with use of the Mindbody app.► Prepared a marketing strategy, creating Facebook and Instagram pages and implementing a successful promotion on Groupon which led to 160 new clients in a four week period.

Brisbane, Queensland, Australia

► Provided a high level of customer service via phone and email for this underwriter of travel policies, developing an in-depth understanding of its 40 travel policies.► Provided clients with a clear explanation of process and their next steps based on their policy and situation. ► Developed a rapport with often distressed clients, listening to understand their issue and responding with empathy and sensitivity.

Brisbane, Queensland, Australia

► Managed a team of 30 for this busy 300 seat CBD restaurant, including management of functions.

Brisbane, Queensland, Australia

► Provided superior customer service for this provider of gas and electricity to residential and commercial customers, assisting with connections, disconnections, and ad hoc issues. ► Resolved complex customer enquiries in a friendly manner while exceeding KPIs relating to time management and customer assistance.