Kristy Kuo Email & Phone Number

台灣 臺北市

台灣 Taipei City 台北

Taipei City, Taiwan

PM Manager mainly focuses on optimizing the team, planning newcomers training, dealing with members' problems…..(1) Set the 1st version PM Team SOP, and keep optimizing by month. - With SOP, members can save 30%-60% of time doing documents (such as weekly report)- With SOP, we can make sure all the accounts metrics and details can be recorded in documents. (2) Be the communication bridge between other teams and ours.- As for the complicated communication procedure, we optimize and announce to the members, which can save nearly 30%-50% time.(2) Set the newcomers training contents- Set the newcomers training schedule, contents, on-the-job training, and all details.- Record over 40 videos of training contents, which are for the members to track back.

Taipei City, Taiwan

PM mainly focuses on three aspects, including strategy planning, timeline control, customer communication.(1) Managed various accounts with different industries, such as electronics, home & kitchten, baby care, sports, pets supplies…...(2) Managed over 20 accounts and over 100 products. Brands include Delta (Innergie), Acer, PQI, RhinoShield, Moshi, Pioneer, HYM.(3) Help customers grow their revenues to 30%-40%, and even to 50%-80% during PrimeDay & Q4 (peak season).(4) Help customers grow their conversion rate to 3%-5%

Taipei City, Taiwan

1. Monitored the operation performance of 1500+ restaurants in three cities, including Taipei, Taichung and Kaohsiung; acted as a strategy planner by analyzing data to motivate restaurants revenues and orders in Taiwan food delivery market.2. Mainly focused on high tier accounts, including chain stores or good-performance restaurants in three cities; communicated with them with marketing promotion plans weekly; increased basically 20%+ of their orders and revenues.3. Built up and refine operational dashboards to track performance of 1500+ restaurants in three cities; accelerated different targeted metrics of these restaurants, such as orders, basket size, quality, and etc.4. Build up and refine the process of Tax, Payment, and Restaurants Account Service to enhance the customers satisfaction; coordinated with CommOps by discussing and refining the customers relationship management.

Taipei City, Taiwan

1. Monitored operation performance of 1000+ restaurants in Taipei City&New Taipei City; acted as a strategy planner by analyzing data to motivate their revenues and orders in Taiwan food delivery market.2. At the launch period of New Taipei City food delivery market, managed the whole restaurants performance.3. Conducted a new project-Operation Time Extension Project; lead team members by assigning different tasks for them.4. Maintain customers relationship by regular communication with them.