Human Animal Bond CertifiedAct as a liaison between veterinary staff and support staffManage accounts receivable by following up on clients with bad debtCarefully coordinate end of life appointments with clients, offer compassion and support to distraught familiesHandle and prepare cadavers for cremationDischarge post surgical patients, inpatients and outpatients, careful to deliver aftercare instructions to clients in an easy to follow and understand mannerHandle client insurance claims and third party financingUpload patient lab results to electronic fileManage a small team of two Client Care Coordinators: Scheduling, coaching & developmentCreate new policies & initiatives in order to keep the role relevant and successful, in an ever-changing hospital environmentHandle escalated client concerns in a timely & professional manner

*Covering paternity leave*-Manage the client care team-ensure client care standards are being met and maintained-continuous coaching, performance reviews-scheduling

C.A.R.E Centre Animal Hospital-referral amd Emergency Centre Proficient in CornerstoneProvide an exceptional and compassionate client experienceTreat and handle patients safely and with great care using low stress handling techniquesTriage emergency patients on the phone and in lobby, and determine the level of emergencyManage patient files Invoice clients out Confirm appointments an prep files for following dayCommunicate effectively and professionally with clients and hospital staff, in person and by phone, email

operate switchboard and direct up to 200 calls/daydaily deposits and accounts receivableInput timecards for Field TechniciansSend out various communications to all employees from all departments (90+ employees)Manage customer mail-outsInvoicingManage special events like hockey games, stampede events, etcCoordinate and plan customer and employee Christmas FunctionsSupply orderingDaily use of Microsoft Word, Outlook, Excel

Chinook Centre Location

scheduling, driving revenue, recruiting/hiring/training/development, loss prevention/physical inventory, customer service

scheduling, recruiting/hiring/training/development, manager of operations, inventory management/physical inventory, customer service

scheduling, recruiting/hiring/training/development, manager of operations, inventory management/physical inventory, customer service