As the Regional Director of Operations for ROHM Hotel Group, my primary responsibility is to oversee and manage the operational performance of multiple hotels within my designated region. I work closely with hotel general managers and department heads to ensure the highest level of guest satisfaction, operational efficiency, and financial performance across all properties.Key Responsibilities:Operational Oversight: I provide strategic direction and guidance to hotel general managers and operations teams to ensure consistent delivery of exceptional guest experiences. I monitor and evaluate operational processes, standards, and performance metrics to identify areas for improvements.

I took time off after my brother passed to settle his affairs.

● Led pre-opening activities for 90 rooms encompassing recruitment, training, brand alignment, marketing, safety and revenue generating strategies.● Supervised team of 4 Managers and & 40 hourly associates.● Oversaw all department Managers making sure they followed all local and Marriott standards including overseeing A,1 A3 and Daily Railroad cleaning in the Bistro. ● Making sure monthly inventory of the liquor and beer/wine was turned in as well as housekeeping inventory.● Prepared regular financial, profitability and operational reports to Regional VP.● Conducted daily inspection to ensure hotel accommodation and grounds exceeded Marriott's quality standards● Fostered local business relationships

● Managed 89-room suburban hotel, generated new business through implementing high-impact sales & marketing.● Generated increased profitability by growin top-line revenues & implementing aggressive cost controls. growing GOP margin● Supervised team of 2 Managers and & 20 hourly associates.● Achieved 93 score on Brand Standards audit,.● Supervised, trained and mentored junior managers throughout Atlanta and Knoxville TN.● Monitored room availability using MARSHA & PMS.

● Managed all front office functions for a 220 room hotel ● Accounts Payable and Receivable. Payroll. Bank reconciliation. ● Labor controls and departmental expenditures ● Scheduling of all staff including front desk, housekeeping, breakfast and maintenance

● Managed all front office and back of house functions for a 178 room hotel. ● Supervised team of 3 Managers and & 50 hourly associates.● Managed a room renovation including soft and hard goods then inspected each room and corridors. ● Went through the Courtyard Reinvention into the Bistro and the training for the opening team once completed. ● Handled multiple tasks centered on screening, hiring, and Human Resources Generalist. Compliance with labor laws. ● Manage the purchasing of supplies and products used in Housekeeping, Engineering, Front Desk, and Bistro. ● Training and Development. Especially on how to effectively deal with guest relation issues in an expedient manner. ● Manage the day-to-day operation of the Accounting Department - primary responsibilities include overseeing accounts payable and receivables, deposit funds to proper accounts, paying CAPEX bills, coding Purchase Card, daily safe count, cash control and bank deposit, financial reporting, audit and control, weekly process payroll

● Managed all front office and back of house functions for a 95 room training hotel ● Handled multiple tasks centered on screening, hiring, and Human Resources Generalist. Compliance with labor laws. ● Reservations and yield management. (The art of selling, phone smiles and etiquette). ● Accounts Payable and Receivable. Payroll. Bank reconciliation. ● Training and Development. Especially on how to effectively deal with guest relation issues in an expedient manner. ● Labor controls and departmental expenditures. ● Coordinated group functions with sales dept. and the spirit of true north. ● Scheduling of all staff including front desk, housekeeping and maintenance ● Taking inventory and ordering all supplies for the above departments ● Maintain petty cash ● Assisted general manager and sales manager to insure maximum room occupancy and average daily rate ● Had weekly phone calls with Revenue Manager ● Participated in Manager On Duty program ● Brought Hotel out of a Red Zone 3 level and moved GSS from a 62% to a 78% with one year ● Received 2006 Highest QA Average ● Report Analysis; Quantitative reports such as STAR, MRDW, Pulse/GSS

● Managed all front office functions for a 85 room training hotel ● Accounts Payable and Receivable. Payroll. Bank reconciliation. ● Labor controls and departmental expenditures ● Scheduling of all staff including front desk, housekeeping, breakfast and maintenance ● Taking inventory and ordering all supplies for the above departments ● Maintain petty cash ● Develop and nurture a customer service culture and adhered to Total Quality Management and Operational Soundness techniques (communication and organization). As a result, received an award (Court of Champions Award, 2001&2002) for maintaining excellent quest satisfaction scores and high quality assurance scores (Green Zone) for three consecutive years. Received a 2003 AOS award for the top 10 hotels in the country. ● Asset Management (Through "blue print for brightness "program which is essentially a preventative maintenance and general clean program). ● Training and Development. Teaching the staff the importance of customer service (5 star services), blood borne pathogens, MSDS, lockout & tag out life safety security measure drills. Participated in Manager On Duty program