Kristy O.'s Location
Methuen, Massachusetts, United States, United States
About Kristy O.
With over 10 years of experience in various roles related to health care, technology, and business, I have developed diverse skills and competencies that enable me to contribute to the success of any organization. My mission is to leverage my knowledge and passion for device clinical research, process improvement, and customer relationship management to support innovative and impactful projects that improve the quality of life for patients and providers. I am pursuing a Bachelor of Business Administration degree at Western Governors University, expanding my understanding of business administration and management principles and practices.My most recent role was as a Clinical Operations Specialist at General Prognostics (GPx), a company that provides wearable devices and blood collection tools for monitoring and predicting heart failure outcomes. I assisted in conducting device clinical research projects safely and per protocols and provided technical and clinical information, presentations, and on-site training to clients and staff. I also monitored project planning and progress tracking to ensure client implementations' timeliness, effectiveness, and overall success. Additionally, I worked with a contract CLIA lab to ensure turnaround time compliance, drafted and reviewed monitoring reports, maintained clinical trial documentation, and resolved help desk issues, including troubleshooting hardware, software, and blood collection. I left GPx in March 2023 after 1.5 years of service.
Kristy O. Work Experience Details
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Sales AssociateO'Keeffe'S Inc.Methuen, Ma, Us -
Sales AssociateO'Keeffe'S Inc. Apr 2023 - Present• Account follow-up and updating.• Weekly reporting on client account status.• Documentation in CRM on client communication and project status.• Collaboration with the Sales team on project opportunities.• Document CRM account duplicates and errors.• Created a worksheet to track new upcoming project opportunities. -
Clinical Operations SpecialistGeneral Prognostics (Gpx) Sep 2021 - Mar 2023• Assist in conducting device clinical research projects safely per protocols. • Understand technical (GPx wearable, blood collection tools) and clinical information (related to heart failure particularly), provide presentations, and drive on-site training.• Monitor project planning and progress tracking to ensure client implementations' timeliness, effectiveness, and overall success.• Work with contract CLIA lab to ensure turnaround time (TAT) compliance.• Draft and review monitoring reports and maintain clinical trial documentation• Provide support in person, via phone, and email as appropriate• Resolve help desk issues, including troubleshooting hardware, blood collection, and software issues• Understand clinical study budgets and maintain project cost trackers• Plan, organize, project-manage, and analyze data• Work with site to improve on on-going study recruitment rate• To work closely with the internal team in the headquarters to create and streamline operational processes, including working with the software development & technical support team to resolve technical issues.• Other Duties: The Clinical Research Associate also performs other duties as deemed necessary for the smooth execution of their duties or duties as assigned by the Manager -
Business ManagerGroundwork Lawrence Aug 2021 - May 2022- Lead various administrative and operational activities- Support the strategic goals and ensure the organizational effectiveness, efficiency, and smooth function of GWL- Office management, supporting finance and information system functions- Coordinating HR processes- Leading office space management- Process IT Support requests- File office expenses documents- Maintain office SDS/MSDS sheets- Maintain employee paperwork -
Business AnalystCaresyntax Mar 2019 - Mar 2021Greater Boston Area• PM and Project reporting to Director of Solution Delivery for strategic planning and client installation/implementation.• Weekly checks with clients and internal teams for projects updates, client issues and/or requests.• Customer Management team: communication with client and team to meet client requests and address issues with team with timely and efficient resolutions for clients.• Implementation and installation of OR data analytic software applications• POC between client, vendor and company (Sales, IT, Production departments, etc.)• Creation, customization of eLearning media and documents for client independent study and support• Manage project Smartsheet thru project phases• QA/UAT Testing• Salesforce Data Entry• OR Block Utilization Management• SharePoint Client Folder Management• Application Workflow development• Demo of application to potential clients• POC of client feedback and resolution and satisfaction• Internal Training of company applications -
Health AssessorKelly Apr 2020 - Jun 2020Methuen, Massachusetts, United States• Daily screen employees and visitors for COVID-19 symptoms before they enter Company facilities• Clearly ask the provided health assessment questions• Provide employees with further direction once assessment is complete• Maintain log of daily employee contacts• Escalate any issues as needed -
Subject Matter ExpertCareeracademy.Com Inc. Oct 2018 - Nov 2018Needham Ma• Create and or modify for PPT course material for online eLearning.• Delivery online courses content for Medical Certification.• Attended and participated in management team meetings.• Ensured accuracy of content being delivered to students.• Worked with the Cengage digital ebook software to modify and create lesson plans -
Education ManagerCasamba Healthwyse Feb 2017 - Aug 2018Wilmington, Ma• Achieved software support objectives through prompt and efficient contact with clients via; live chat, phone, and, email.• Delivered a high level of customer support both internally and externally based on established policies, procedures, and goals.• Developed, drifted, reviewed, and, edited e-learning Computer Based Training courses and documents for internal and external end users.• Attended and participated in management team meetings.• Ensures user acceptance and testing is completed as assigned within established guidelines.• Scheduled meetings with Implementation Team to review and discuss progress, timelines and goals.• Maintained Customer Portal (Drupal) for content and look.• Expert knowledge with Camtasia video creation; creating eLearning for clients and internal clients -
Implementation SpecialistInova Partners Aug 2015 - Jan 2017• Delivered a high level of customer support onsite and offsite.• Assisted in defining and documenting efficient software support and new workflow process processes that best fit the needs of customers.• Maintained and delivered software training materials and courses both onsite and online.• Performed onsite software implementations• Edited and uploaded client care forms and documentation to client servers• Verified and amended user security permissions based on the needs and guidelines set by client.• Expert knowledge with Camtasia video creation; creating eLearning for clients and internal clients -
Project ManagerMobile Heartbeat Nov 2014 - Mar 2015Waltham,Ma• Participated in informational company blog.• Participated in monthly and weekly meetings to report and discuss upcoming client site releases, updates, issue and resolutions.• Assisted with creating, maintaining and updating Product User and Admin Manuals and training videos both internal and external.• Assisted with QA of product hardware and software to resolve client issues and test new product releases prior to client release.• Created client usage data spreadsheets.• Point of Contact for communication between client and Mobile Heartbeat support team.• Site travel to support project implementation. -
Application AnalystThe Bowdoin Group Mar 2014 - Sep 2014Greater Boston AreaSupervised end-user skills levels of EHR application after completion of training.• Worked onsite with clinical staff to facilitate application integration into daily workflow.• Ensured Meaningful Use (MU) requirements were meet.• Participated in weekly meetings to report and discuss upcoming releases or updates.• Performed follow-up training to ensure usage and understanding of new workflow and process.• Assisted with maintaining and updating Lab Handbook.• Assisted, maintained and updated Clinical and Lab Templates. -
Emr It AdministratorTransitional Data Services - Tds Jun 2013 - Feb 2014Quincy, Ma• Documented client and end user proficiency.• Provide weekly reports of training and site issues.• Recommended workflow process for clinic staff to facilitate integration of application into daily business practice.• Provided Instructor Lead Training with End Users in a classroom setting, individual training and virtual classroom.• Ensured Meaningful Use (MU) requirements are meet.• Participated in weekly conference calls to report and discuss upcoming releases or updates.• Reported all system errors to the team that users were experiencing and provided work- a- rounds to any system errors until error was resolved, allowing users to continue providing efficient care to their patients.• Performed follow-up training to ensure usage and understanding of new work flow and process.• Created client-based user guides and quick reference guides, various e-learning applications and troubleshooting guides. -
Emr Ahlta ConsultantCgs 2008 - 2012• Worked with hospital/clinic staff on site to facilitate change integrating the application into their daily business practices.• Provided Instructor Lead Training in a classroom setting to medical providers and their staff on the latest AHLTA Electronic Medical Records software application used by Military HealthcareSystem across the Department of Defense.• Tasked with ensuring all personnel were compliant with Department of Defense requirement of min system usage of 90%. Maintained my site at 99% system usage for 4yrs.• Maintained daily logs of training and assistance provided and submitted monthly site progress.• Reported all system errors to the team that users were experiencing and provided work a round to any system errors until error was resolved, allowing users to continue providing efficient care to their patients• Attended monthly Pro-Staff meetings and participate in weekly team conference calls to communicate all issues and improvements to system.• Maintained documented all personnel trained and performed follow-up training to ensure usage and understanding of new work flow and process. -
Deca Carts Training SpecialistTta (The Training Associates) Mar 2007 - Aug 2008Remote• Provided initial onsite briefing to Store Director and store managers explaining the Carts implementation process.• Provided Carts Systems and Functionality Training to DECA Commissary personnel via E- Learning Tablets within a Classroom environment.• Documented client proficiency with software application.• Worked with Commissary staff on site to facilitate change integrating the application into their daily business practice.• Created various e-learning applications and troubleshooting guides• Defined multi-tiered learning objectives• Developed learning modules from Technical Manuals• Designed detailed courses from functional specifications.• Assisted with Evaluation on classroom training material and documentation review. -
Systems Consultant & Training SpecialistTeksystems Associates May 2006 - Sep 2006Remote• Provided AHLTA Systems Admin Training to IT departments via Virtual Classrooms.• Documented client proficiency with software application.• Provide Virtual Classroom Training to Systems personnel implementing BHIE software.• Performed implementation support in the forefront of AHLTA to thousands of users; nationwide and overseas.• Created various e-learning applications and troubleshooting guides.• Defined multi-tiered learning objectives.• Developed learning modules from Technical Manuals.• Designed detailed courses from functional specifications.• Assisted with Evaluation on classroom training material and documentation review.
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Consultant & Training Specialist,Unisys Jan 2005 - May 2006Supervised end-user skill levels in the application of EMR after completion classroom training.• Documenting client proficiency with software application.• Travelled to medical facilities throughout the Department of Defense.• Work with hospital/clinic staff on site to facilitate change integrating the application into the daily business practice.• Provide Instructor Lead Training in a classroom setting to medical providers and their staff on the latest AHLTA Electronic Medical Records software application used by Military HealthcareSystem across the Department of Defense.• Perform implementation support in the forefront of AHLTA to thousands of users; nationwide and overseas. -
Hospital CorpsmanUs Navy May 1996 - May 2001• Verified and ensured Dental and Mobility compliance for all active duty hospital staff.• Documented and processed new staff members into hospital data entry system.• Assisted with the creation and documentation of various forms of military letters of commendation and appreciation for all hospital personnel.• Experience using Legacy system to manage patient appointments, laboratory results, radiology results, consults and patient contact information.• Admitted and discharged patients into the hospitals inpatient wards. Entering initial newborn information• Effectively performed various forms Emergency Medical Technicians (EMT) duties, while still providing efficient and proper medical care to assigned Outpatient and Specialty clinics.• Administered medications orally, intramuscularly, or subcutaneous.• Assisted health care providers with inpatient care, ensuring proper medical care was given to patients.• Documented patient care using designated SF 600 form, using official medical terminology.• Extensive familiarity with medical terminology and usage in documenting patient care.• Excellent knowledge and comfort with military acronyms and command process.• Familiarity with military rank and proper use of Chain of Command.
Kristy O. Education Details
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Logistics, Materials, And Supply Chain Management -
Business Administration And Management, General -
Business Administration And Management, General
Frequently Asked Questions about Kristy O.
What company does Kristy O. work for?
Kristy O. works for O'keeffe's Inc.
What is Kristy O.'s role at the current company?
Kristy O.'s current role is Sales Associate.
What schools did Kristy O. attend?
Kristy O. attended Fitchburg State University, Western Governors University, American Intercontinental University.
Not the Kristy O. you were looking for?
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Kristy Cooley-O'Brien, PA-C
Physician Assistant Certified At Mainland Allergy ClinicLeague City, Tx
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