Oversight of the Third Party Risk Management program

Operational Risk Manager supporting the Digital Payments channel by ensuring material risks have been identified and controls exist to mitigate exposure.

Responsible for leading the implementation of fraud strategies across multiple product lines; Assess risks associated with business objectives and activities to ensure alignment with the bank’s risk appetite and risk management framework

Led end to end process reviews for the Consumer Banking product channels such as Mortgage, Direct, Card, etc.; Analyzed data in order to identify trends and perform root cause/gap analysis; Established Key Performance Indicators to measure effectiveness of process improvement efforts; Presented results and recommendations to the Chief Risk Officer and Executive Management; Built and implemented Performance Measurement & Metrics Program for 10+ units within Risk; Liaised with Data Management teams for report design and production figures; Managed and reconciled staffing needs and changes for 1,100+ employees

Developed test plans and performed SOX testing for Commercial and Retail lending units; Evaluated the operational risk environment and recommended new controls based on process gaps Partnered with Internal/External Audit and Risk business partners to resolve findings within the established time frames; Documented and vetted new controls to validate ERM risk projects and technology initiatives; assessed potential impact on process changes; Conducted quarterly risk assessments with Risk business partners; Documented operational processes for multiple lines of business