Born and raised in Queens, New York, the food capital of ethnic cuisine, I found my passion for food and business by chance. In 2014, I was casually helping a friend vend at an empanadas stand during a concert series, I learned how fun and natural operations were for me and when I was offered a position to manage a food kiosk in Times Square; I took it! My career in F&B operations took off from there. I was the Retail Manager for 3 years at Nuchas; growing the business from a truck and kiosks, to pushcarts and large concert events in the Tri-State area. I diversified my experience by entering an elevated cafe concept at Dr Smood. I spent the better part of 5 years as a District Manager, developing and implementing systems and teams to create structure in my district, which had optimal performance and continuous growth, even through the pandemic.My discipline, versatility, and kind heart have been the recipe for creating positive and effective work environments. I have a hands-on approach to management which has given me the perfect insight to understanding all aspects of the food business, starting where it matters most. 10 years later, my passion lies in operations and I thrive on helping others succeed.
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Senior ConsultantTcd Dec 2021 - PresentNew York City Metropolitan AreaTCD is an F&B technology consulting firm that helps businesses by giving them the right tools for the job. We specialize in evaluating, implementing, and supporting cloud-based systems for multi-unit food and beverage operations. We help our clients optimize Point of Sale, Inventory Management, Accounting, E-commerce, third-party delivery systems, and more. In my role, I bring my years of F&B knowledge and experience to consult with F&B businesses helping them develop and identify application-wide digital technologies suitable for their F&B business use. -
Regional ManagerDr Smood Group Sep 2020 - Nov 2021New York, New York, United StatesAs the Regional Manager, I oversaw the activities directly related to the retail cafes in NYC and LIC Commissary. I was able to exceed the company's operational targets, by ensuring consistency in operations, product delivery, customer service, and approach. Achieved the regional budgeted profit targets by ensuring all direct costs are managed effectively and improving existing levels of service and creating standards that deliver a quality customer experience every time, whilst managing standards and feedback accordingly. I led from the front, driving change and creating a “will do” culture in the business, creating energy and focus for people to achieve outstanding results. -
Multi-Unit ManagerDr Smood Group Mar 2020 - Sep 2020New York, New York, United StatesAt the height of COVID-19, I assisted in the closedown of all retail locations and furloughed staff members. We later re-opened all cafes following state guidelines and compliance, assessing and maintaining all KPIs for the return of business. I created the training program, companywide materials, and checklists for efficient store operation and to provide an elevated customer service experience. -
Store ManagerDr Smood Group Jan 2019 - Mar 2020New York, New York, United StatesOversaw all aspects of the store operations including the sale of food and drinks, customer service, food preparation, hiring and scheduling staff, menu planning, and maintaining inventory. Additionally, coordinated with vendors, monitored budgets, and worked to improve profit margins. -
Operator/Supervisor/Shift LeadDr Smood Group Nov 2017 - Oct 2018Miami, Florida, United StatesLed crew members and assisted with all daily operations including supervising and training employees, opening and closing the cafe, ensuring all food preparation is complete, and managing employee breaks and shift changes. Maintained fast accurate service, ensuring an excellent customer experience. -
Sales And Marketing ManagerAf Design Group, Inc. Nov 2016 - Oct 2017New York, New York, United StatesAs the Sales and Marketing Manager, I coordinated and participated in 14 trade shows nationwide, working with designers and production managers, to market products, and build clientele and sales. I was able to promote strong, long-lasting customer relationships by partnering with them, understanding their needs, and fulfilling them.
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Retail Consultant, Retail ManagerNuchas Jul 2014 - Oct 2016New York, United StatesI oversaw all retail operations, growth, P&L, hiring, and team development while managing 5 locations which included 1 food truck, 2 pushcarts, and 2 stand-alone kiosks with a team of 30 employees.I managed operations for large-scale events with an attendance of nearly 20K to 50K people at events like AFROPUNK, Made in America, Phish, Meadows, and NY Comic Con. During my two-year tenure, I was able to increase sales by over 160% - from $1.5 to over $4 million in annual sales.Amongst my main duties, I also managed a group of store managers to control inventory, sales, equipment maintenance, scheduling, and payroll for each location and handled Department of Health and Mental Hygiene inspections for mobile and food establishments.
Kristy Wada Castaño Education Details
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Childhood Education -
History -
Accounting/Early Childhood Education
Frequently Asked Questions about Kristy Wada Castaño
What company does Kristy Wada Castaño work for?
Kristy Wada Castaño works for Tcd
What is Kristy Wada Castaño's role at the current company?
Kristy Wada Castaño's current role is Senior Consultant @ TCD.
What schools did Kristy Wada Castaño attend?
Kristy Wada Castaño attended Hunter College, Queens College, St. John's University.
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