Kristy Bell Email & Phone Number

Denver, CO, US

Minneapolis, MN, US

Working in Product Development of Surgical Navigation products.

Minneapolis, MN, US

Amsterdam, Noord-Holland, NL

Providence, RI, US

• Worked with a cross functional clinical team to understand flow of patients, information, and staff through the Emergency Department. Assisted with facilitating collaborative sessions creating a new workflow..
• Responsible for creating the metrics strategy (objectives, data collection, and analysis plan) for this workflow improvement project. Created a dashboard using data from Cerner to track “real-time” data and key metrics.
• Conducted user research using a variety of methods (user needs interviews, observations, usability studies, and surveys) in a variety of settings (ED & OR work environments, in-home, and focus group).
• Used Minitab and Excel to analyze results of usability studies for statistical significance among user groups.
• Conducted simulation of OR verbal protocols with a complete OR team to test a hypothesis that could decrease wrong site surgeries.

Round Rock, Texas, US

• Responsible for creating task flows and wireframes (screen flows) for new EMC.com marketing campaigns and product launches web pages. Used in-line forms on marketing pages to reduce page clicks.
• Presented wireframes to internal stakeholders and helped lead brainstorming sessions.
• Used Omniture to track web analytics and monitor effectiveness of marketing campaigns.

Lexington, MA, US

* Created use cases depicting unique search experiences that customers encounter on an e-commerce website. Matched each use case with an optimization strategy for improving search results.* Maintained the product taxonomy, consisting of 450+ categories and 175+ facets.* Performed manual testing of search related end user functionality and navigation.

• Followed Six Sigma guidelines and Lean methods to make process improvements at Massachusetts General Hospital. Measurement methods used include work sampling, surveys, spaghetti diagrams
• Helped prepare and lead a 2-day workshop with nurses and medical assistants to identify opportunities for improvements in their practice after a period of observation, interviews, and data collection.
• Analyzed data from pre and post implementations using statistical formulas in Excel.

• Communicated with clients from a variety of industries (financial, healthcare, and social networking) in the requirements gathering phase to identify business goals and usability test objectives.
• Created usability test scripts that mirrored business goals and usability test objectives.
• Conducted usability tests on websites using Morae recording software.
• Analyzed results of usability testing and created presentations with recommendations for improvement based on usability standards, best practices, and test findings.

Watertown, MA, US

• Created an inventory report using Visual Basic to combine data being stored in two separate ERP systems.
• Created and updated test scripts for usability testing.
• Created wireframes in Visio for client presentations.
• Responsible for updating test scripts, functional requirements, site maps, wireframes, and user scenarios.
• Performed Quality Assurance testing for the launch of a continuing medical education web site.
• Performed Quality Assurance testing on the corresponding content management system and document tagging.

Framingham, Massachusetts, US

* Designed and automated the process documentation for new product launches.* Gathered user requirements and designed a visually pleasing and user-friendly template using principles of human factors for the VP of Marketing to use when tracking project status.

• Analyzed findings from usability studies, heuristic evaluations, and cogitative walkthroughs of online medical record software EMR being implemented at Children’s Healthcare of Atlanta.
• Created surveys in Zoomerang which were administered to hospital staff pre and post launch.
• Analyzed survey results using SPSS to find statistically significant results.

Mbs + Ms, Human Factors In Information Design

Bs, Industrial And Systems Engineering