Kristy Hammond Email and Phone Number

Responsible for gathering organizational data through the data warehouse, and other information systems and platforms to include MS SharePoint, MS CRM, SQL Server and data created at the user level. Develop a picture of the organization’s overall operational readiness, efficiency, or capability using CRM and Microsoft Power BI. Recommend solutions for improvement in these areas based on the data presented. Collaborate with all other departments of our organization to include, Knowledge Management, Operations, Budget and Finance, Human Resources, Manpower, and the Command Team. Coordinate with end users to identify needs and opportunities for improved data management and delivery. Improve and streamline processes regarding data flow and data quality to improve data accuracy, viability and value. Provide ongoing development and maintenance of a business intelligence architecture that enables fact‐based decision making and ad-hoc analysis and insight generation.

Performs complex analytical studies, defining and evaluating critical issues in HR initiatives and provide technical and strategic advice to leadership as it relates to process improvements, identifying inefficiencies, and offer recommendations. Develop and analyze business process flows, process maps, SOPs, reference guides and instructional materials to support specific functions in the HR community. Experience in data models, database design development, data mining and segmentation. Assists with various levels of leadership to help develop methods of strategic workforce planning, as well as analyze cost effective methods of HR programs. Acquires data from primary and secondary data sources using PeopleSoft, SQL servers, Excel, and Access; interpreting, analyzing, and auditing results using statistical techniques and provide ongoing reports to customer. Collects, organizes, analyzes, and disseminates significant amounts of data with attention to detail and accuracy. Adept at query writing, report and SOP writing and the presentation of findings to support customers. Develop production of reports and data collection strategies that optimize efficiency and quality control. Identify, analyze, and interpret trends or patterns in complex data sets; including identifying inefficiencies in data sets.

Sourced resumes to select cleared and qualified candidates for multiple government contracts, including Human Resource Specialists, Contact Center Specialist some with language requirements, Business Analysts and Engineers at all levels. Identifying candidates through multiple sources including referrals, LinkedIn, Monster, Indeed, and Clearance Jobs. Preformed phone screening to ensure requirements fit within contact specifications. Partnered with Hiring Managers to identify job requirements and assign competencies using both technical and behavioral interviewing models. Completed salary survey for proposal costs on new contract. Provided data and write ups on past performances for new contact award.

Created relocation orders for government employees, validating entitlements and providing guidance on relocation. Conduct briefings for reassigned employees; brief on entitlements and employee responsibilities after PCS for both stateside and overseas customers. Processed travel vouchers auditing completeness and to ensure proper entitlements and reimbursements where present; disseminating over $1M in claims. Provided SharePoint support for section; updating new documents for customer use and guidance’s and policies provided by HQ as needed.

Sourced resumes to select qualified candidates for government contracts, including Human Resource Specialists, Business Development Manager, and Engineers. Preformed phone screening to ensure requirements fit within contact specifications. Conducted interviews to ascertain personal character and work ethic. Reviewed and selected tracking system for small company to enabling clear communication between hiring managers and recruiters. Enabled information sharing and clear communication practices. Completed salary survey for proposal costs on new contract. Provided office support to Human Resources Director and assisted with filing, equipment inventory, contacting employees, benefits, slides, event coordination, time keeping and established assets management inventory and roster.

Advertised military positions within DIA for offices across the US and overseas areas. Maintained manpower documents and monitored authorizations and position fill rates. Provided data analyses reports and visualizations to Director on Air Force manning; occasionally all military branches assets pulling from HRIS into Excel and PowerPoint. Ensured relocation requirements were verified including clearance and polygraph information. Processed Retirement and Separation packages for transitioning military members and trained on customer entitlements and requirements. Designed and delivered presentations for updates from HQ; advised customers of how changes apply to the individual. Program Manager of Identification Card Program, maintaining schedule and operations, led five Joint Service members. Performed administrative functions such as filing, maintaining calendars, preparing written documents, letters, memoranda and guidance’s.

Processed over 1.5K+ relocation orders, validating $537K+ in relocation funds for Air Force. Assessed 2.8K in-processing codes to ensure requirements were met before employee’s departure. Conducted briefings for reassigned personnel creating PowerPoint slides for ease of transition. Maintained records to ensure system data integrity by validating and correcting discrepancies. Nuclear Reliability Program Manager; revamped program, training, and qualification processes. Facilitated relocation processing of 430 service members in one day, with a months’ notice; recognized for efforts. Streamlined and authored step-by-step relocation guide for co-workers; increasing productivity by 30%. Created relocation tracking and suspense system, using excel formulas and functions; standardizing processes that saved 36 man-hours. Managed casualty program, reports, and necessary supporting documents. Assisted with customers applying for death gratuity pay, veteran affairs, social security, government and commercial life insurances and other benefits.Achievements: Directed and successfully executed a Rapid Improvement Initiative (Lean/Six Sigma), achieving higher than expected results by implementing new policies and procedures and training subordinates and partnering agencies. Received accolades from Base Commander and benchmarked program across the Air Force Material Command. Created continuous reporting procedures for data within office along with establishing and training on data retrieval and reporting.

Led largest deployed system; tracked 8.6K personnel and provided 210 Situation Reports for HQ. Piloted tracking system for personnel tracking, while educated 120 Unit Travel Representatives on policies and new procedures, enhancing the mission and data integrity. Completed 70K arrival and departure sustainment actions for entire base. Monitored rosters from higher Headquarters to correct personnel data. Pulled data from HRIS system to create visualizations of the data for leadership, using Excel (formulas, pivot tables, graphs, charts) and PowerPoint.

Managed New Hires Program ensuring 90% return rate on sponsor information. Ensured smooth transition for New Hires and created new process for scheduling and ensuring benefits were received. Trained 12 new co-workers on data reports to correct system discrepancies. Hand selected for Director Support Staff coveted position and created new tracking system for Evaluations and Decorations which was benchmarked across multiple base agencies. Processed and corrected errors on evaluations and decorations for 330+ customers. Organized Director’s sessions, set agenda, and scheduled speakers. Drug Demand Trusted Agent managing agency function, notifying personnel of requirements and program policies.

Processed Special Experience Identifier Codes, Duty Title, and Air Force Specialty Code updates in multiple systems. Updated duty status records for customers who had gone on temporary duty locations increasing accountability. Updated Duty History information for 3K customers, briefing 25+ Point of Contacts on processes to reduce errors. Processed 600+ customers through Pre-Deployment Processing Line ensuring deployment readiness prior to arrival with zero discrepancies. Assisted in Agency Compliance Inspection preparation updating procedures for programs and corrected 14 errors. Trained seven Emergency Management Team members on emergency procedures and accurate map reading. Validated monthly Special Duty Assignment Pay transactions ensuring eligible members received over $3.4M in entitled pay.

Processed 2K Service Group Life Insurance forms for customers. Implemented office hour expansion assisting in serving 950 additional customers in an eight-week time span; reducing wait time by 75%. Processed 7K+ leave authorizations with 100% accountability. Updated systems to ensure data integrity and issued Identification Card (ID Cards), Dependent ID Cards, Foreign Service ID Cards, and Retiree ID Cards along with updating marriage, addresses, dependents, rank, service dates, etc.

Provided residential support to those with mental disabilities and ensuring a better quality of life. Delivered assistance with daily living including: eating, cooking, cleaning, dressing, personal hygiene and transportation to offsite activities. My duties as a CRMA included: administering medications, healthcare needs and being Epi-pen trained.