Kristyn Murphy Email & Phone Number

Vancouver, BC, CA

Halifax, Nova Scotia, Canada

• Venture for Canada is a national charity that delivers internships, virtual educational programming, networking, and workshops that foster entrepreneurial skills in Canadians. As Customer Success Lead here, I designed.
• Customer process design, implementation, evolution and management (CRM technologies).
• Bilingual customer success lifecycle management.
• B2B customer account management, relationship building, on-boarding and escalation point.
• Impact and data analysis; customer feedback loop to drive experience.
• Strategic project planning; KPI design, implementation and ownership.

Halifax, Nova Scotia, Canada

• Supported Simon Fraser University in partnership with the Canadian Council for Youth Prosperity to develop an open, inclusive and accessible web-based information hub for Canadian-based youth during the pandemic.
• Research design, data collection and analysis.
• Contributed to a dynamic virtual environment and utilized online facilitation tools and collaborative technology to establish, build and foster relationships across Canada.
• Employed community outreach strategies.
• Harm reduction training centered in workplace diversity, inclusivity, accessibility and well-being.

Tatamagouche, Nova Scotia, Canada

• Starting my career at THCF as a Lead Wilderness Counsellor through to Program Manager, over my four years I developed extensive skills and passion for people leadership, human resource services, organizational.
• Managed a team of 50 hiking guides, program facilitators, social workers, and healthcare professionals to provide a successful camp experience for youth.
• Oversaw all human resource services to build an effective team, including full-cycle recruitment, onboarding, talent management, and people leadership.
• Program design and implementation for vulnerable youth focused in skill development, career success, and a wilderness lifestyle.
• Leadership for staff and campers in core program elements such as mentorship, program delivery, conflict resolution, risk management, policy implementation and facilitation.
• Established and nurtured strong relationships with staff, youth and their families, community members, and stakeholders.

Cambridge, Ontario, Canada

• Case management of youth program enrollment across North American, aligning them for successful integration into the Youth Leadership Program.
• Discovered community partnerships with schools and youth stakeholders to integrate impoverished youth.
• Examined youth applications flagging integration barriers and coordinated with health care professionals to ensure safety and personal success plans within program.
• Built supportive relationships with youth and their families in all stages of their application process.
• Documented and logged all details with Salesforce, Microsoft Office and CRM databases.

Manitoba, Canada

• Planned and lead multi-day canoe and hiking trips in rural Manitoba, Ontario and Nova Scotia with participants between the ages of 12-20.
• Always ensured safety of campers and staff through proper equipment instruction and risk assessment in accordance with organizational standards and relevant medical directives.
• The most important aspect of this role was developing positive relationships with youth that reflect trust, empathy and respect.

Sackville, New Brunswick, Canada

• This was an interactive bartending/serving position at the campus pub. My responsibilities included greeting guest, mixing and serving beverages and maintaining a clean and welcoming establishment. As a student ran pub.

Sackville, New Brunswick, Canada

• During two academic years of my undergraduate degree I worked to increase awareness of Mosaic Marketing company through presentations, social gatherings and workshops that lead to employment opportunities for.
• Educated team members on new products, services and brands.

Hartland, New Brunswick, Canada

• Interacted with customers while maintaining rapport, processing payments and promptly following up with questions or concerns.
• Worked independently on appointed projects. Gained extensive computer and software skills on program such as SAP, good maps, AS400, peoplenet and Central Logistics.

Bachelor Of Arts - Ba, Business Management And Social Psychology

Advanced French Language Certificate