Kristyn Crowder Email & Phone Number

Houston, Texas Area

Field Relations Coordinator, Texas Children’s Health Plan, Houston, TX 2016-Present• Created and implemented a new workflow which increased staff productivity by 20%• Collaborated with multiple departments to identify best practices for member access to care • Established clear communications and builds positive relationships with patients, physicians, management, peers and staff• Educated providers on the purpose of the Star Kids Program as well as the purpose of certain documents• Developed and maintained a network of relationship with participating providers and membersContact Center Representative - Pre Service II, Texas Children’s Hospital, Houston, TX 2014 - 2016• Financially secured patient accounts to streamline The Revenue Cycle process• Obtained out of network authorizations and benefits for physician and hospital services• Remained abreast of insurance company guidelines regarding authorizations and referrals• Contacted primary care physician offices and insurance companies regarding authorization/ referral requestsCentral Scheduling, Texas Children’s Hospital, Houston TX 2013 - 2014• Scheduled patient appointments for multiple specialty clinics• Registered patients while accurately loading patient demographics, guarantor, and insurance information• Displayed verbal customer services skills while registering and scheduling patient appointments

Houston, Texas Area

• Scheduled appointments for specialty clinics (ENT, Audiology, Ophthalmology and Renal, etc.,) as well as verifying insurance • Position progressed towards solely verifying insurance and then obtaining out of network authorizations for Specialty Clinics at the hospital• Collaborated with coworkers, specialty clinics, insurance, and families as well as constant review of the appointments scheduled

Houston, Texas

• Managed schedules, organized office functions, and oversaw daily operations of office with 15 people• Prepared daily, weekly, and monthly reports, and updated calendar of appointments• Developed new office procedural guidelines for 15 staff members, improving efficiencies by 26%• Planned and organized meetings and huddles to ensure staff was clear on new policies and procedures

• Managed a before and after school program• Scheduled daily activities for nearly 60 children• Supervised five staff members to ensure the program was running smoothly• Maintained regular communication with main office of community programs, which includes required documentation, daily email checks, and monthly meetings• Regularly evaluated own program to ensure optimal functioning of all program aspects

• Served as the voice of the company to members and providers taking inbound calls (50 calls)• Reviewed mental health benefits • Analyzed and resolved complex claims issues• Upheld compliance by abiding by HIPAA guidelines• Utilized time management skills to meet business needs• Navigated several systems to effectively and efficiently serve customers

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Science (Bs), Psychology