Kristyn Place Email & Phone Number

Tampa, Fl, Us

Zug, Ch

•Designed and deployed a global centralized Delivery Program Management Office SharePoint for multiple accounts within 3 months of starting on the program management team. •Managed SharePoint access, documentation, and training for multiple account teams. •Created program management-level Smartsheet reports and dashboards.•Developed SharePoint employee onboarding how-to guides.•Supported as well as developed documentation and training material for the first collaborative multiple Account resource time management tool within the organization.•Managed an improvement request backlog of over 30+ enhancement requests in JIRA including business-based priorities working with the organization’s development team to enhance and deploy.•Created multiple Project Management training guides to support process improvement enhancements.

Tampa, Fl, Us

•Collaborated and drove process improvement and organizational change management (OCM) transformation through empowering leadership by modeling, coaching, and thoughtful direction. •Utilized PROSCI Change management methodology approach to the transformation effort of approx. 100+ resources to implement an end-to-end deployment of the organization’s business model process playbook. •Developed and supported change management models, tools, and multiple communication techniques to assist in implementing and communicating the change to the impacted organization, colleagues, and organizational stakeholders.•Designed, deployed, and managed an improvement request backlog of over 200 enhancement requests including business-ranked priorities working with the organization’s IT team to develop and deploy.•Supported in the development, deployment, documentation, and training of the first project management tool (AdaptiveWork) to approx. 100+ resources within the organization.•Developed and published monthly enhancement, gap, and trend reports to leadership. •Managed onboarding and offboarding employee activities.•Managed access, documentation, and training on MS Teams/SharePoint.

Tampa, Fl, Us

Principle Practice Consultant, Kforce Consulting Solutions•Worked with multidisciplinary project teams during the initial feasibility, design, and development of change management solutions, •Principle practice support role to design solutions aligned with industry best practices for organizational change management opportunities in progress and continuous development of strategies for client-driven business.

Tampa, Fl, Us

•Built and led a team of 6 consultants with industry-best standard skillsets for the roles of organizational change management (OCM), process design and implementation, content management, training material for change, and end-to-end communications.•Launched the marketing website used to provide up-to-date information about the client’s transformation program. Oversaw project from proof of concept to completion. Developed collaborative partnership with the key stakeholder directly, enabling more opportunities to develop and deliver additional content management outside the program.•Executed the assigned project to migrate the existing content repository to SharePoint and integrated it with MS Teams. Successfully migrated over 1100 documents/files and more than 300 internal/external members (including user training and collateral) within two months.•Created an iterative end-to-end operating model and multi-supplier RACI including engagement activities by leveraging a process mapping framework.•Developed, designed, and published engagement end-user processes to support multiple workstreams of the client’s transformation program.

Houston, Texas, Us

Lean Lead- Lean Promotion Office• Global process lead and single point of contact for 1,160+ Visio flow processes in the Operations and Enablement Resource Center. • Supported and facilitated a Kaizen service operations event, driving improvement of End-to-End hardware installation and deployment process, ensuring a singular customer experience. The immediate result was a reduction in turnaround time of 5 days as well as a tool enhancement to have a single unique identifier. Process Improvement Initiative Project Lead •Supported LSS Black Belts on E2E Value Stream Mapping initiatives using Six Sigma methodology. •Managed internal teams for ISO9001 audit quality management of documentation. Result of 100% compliance with zero nonconformities. •Lead/Subject matter expert for a globally managed corporate process improvement initiative developing over 1,100 processes, work instructions and Visio process flows onto a new platform.•Supported corporate initiative for the GDPR to ensure data within tools and processes met global GDPR standards

Palo Alto, Ca, Us

Network Technology Lead•Point of contact for all layers of the network using ITIL processes for incident, change, problem, root cause analysis and configuration management.•Escalation contact for all network needs on behalf of the customer or within the HPE delivery teams.•Coordinated with cross-functional teams, vendors and 3rd parties to meet deadlines and customer escalated issues through ‘red team’ initiatives to ensure crises resolved quickly with minimal impact to customers.Network Leadership Team- Lead ITIL Process/Trainer•Managed team to adhere to network qualification process and regulatory compliance to the FDA, Sarbanes-Oxley Act and US Government Federal Regulations