Kristyna Wright Email & Phone Number

Manasquan, Nj, Us

New Jersey, United States

Head of solution delivery and IT support for Demant’s HearingLife U.S. audiology market • Part of HearingLife’ s leadership team and Demant’s global extended leadership team• Oversee solution delivery and IT support for Microsoft Dynamics ERP in the U.S. audiology market with focus on sales transactions across 600+ clinics• Direct a team responsible for system enhancements adhering to SDLC• Manage Level 2 application support for escalated system issues • Oversee master data system related functions; Lead IT PMO with focus on global delivery• Support CFO in Revenue Cycle Management, Finance, and Payor Relations partnersKey Achievements:• Doubled team resources and project capacity; Reduced resource bandwidth by 55%• Increased team productivity on solution delivery by 25%• Created Change Management protocols, including RACI for streamlined workflows• Coached team on agile project approach with SDLC emphasis• Established priority protocol with business partners, enhancing working relationships• Implemented resource management and utilization model for bandwidth tracking• Created IT PMO governance policies, procedures and templates• Fostered internal and business team trust via virtual and on-site team-building activities• Selected for HearingLife’ s exclusive Amplify Leadership program, graduated June 2024

Remote

Senior Client IT Manager providing IT support for all Senture contact center client accounts • Director for all IT initiatives for entire Portfolio of client accounts; Provide regular updates to executive staff• Drive, manage, and develop all IT project implementation plans, following SDLC standards• Resource manager for all Senture IT workload; Ensure best practices and quality assurance for risk mitigation• Lead IT client engagements on enhancements & projects; Lead kick-off presentations with executive presence• Bridge gap between IT & business; Act as primary liaison between customer and all lines of business• Primary IT Point of Contact (POC) for Requests for Proposals (RFPs) and vendor relationships• Developed, presented, & deployed companywide Change Management process for risk mitigation• Continually train and hand hold business teams with change management for best practice methodology • Enforce and manage Change Approval Board (CAB) for all networking / infrastructure production changes

Remote

*Senior Program & Systems Manager for FA&P, Engagement Customer Liaison; Maintain excellent client and Business Operation relationships• Client Engagement Manager overseeing IT change management, modernization initiatives, new client onboarding, product development and change requests for multiple enterprise client accounts• Ensure projects and implementations stay on target and budget; Allocate onshore & offshore account resources• Oversee and track LOE budget estimates, project cost and project plan timelines• Lead multi-faceted project plan design and SDLC phase initiatives from requirements to Live roll out and monitoring• Guide teams in achieving 100% PMO audit scores for SaaS, B2B & third-party cloud platform Agile SDLC projects• Direct client interface governance calls with executive presence; Ensure and maintain excellent client relationships• Increased cross-functional collaboration between Sales, IT and business teams by identifying cost savings opportunities• Provide best practice measures as defined in Service Level Agreements (SLA); Spearhead yearly PCI assessments• Benchmark performance metrics; Achieved 100% bug-free UAT and Live implementation roll out• Identify risks and process gaps; Manage reform and transition; Monitor SolarWinds and AppDynamics alerts• Improved project and change deployments via ITIL ServiceNow and Change Advisory Board (CAB)• Awarded by executive team for exceptional work ethic for exceeding job-related responsibilities

Remote

*Part of an exceptionally talented team which advised client teams on Defined Contribution product and system change management, collectively known as DC system owners, HR Record Keeping System expert*Product Manager/Implementation Lead on cloud-based web reporting Tool used by client’s C-level management; Assessed risk mitigation on new reports/features; Creating data mapping for batch file execution; Collaborated closely with stakeholders; Subject Matter Expert*Product Manager on the life cycle development of two distinct .NET reporting Tools used for segregating financial accounts; Substantially deducted departmental cost by reducing manual labor and risk mitigation; Spearheaded product roadmaps; Collaborated efforts with Compliance, Legal and stakeholders for best practice measures; Convened user stories, client feedback and lessons learned; Subject Matter Expert*Provided training, support & executed WebEx demonstrations for product Tools to C-level management, client teams, offshore and customers*Initiated change management when HR web services was Cyber-attacked; Compiled high level management reports; Automated new streamline processes*Testing Lead on client-based HR web portal; Executed project plan; Identified data risks; Advised on compliance resolution*Preform audit testing on existing client processes; Advised on best practices; Provided and executed strategic solutions*Guided / mentored new and refined process improvements to client teams through intricate documentation, job automation, training & support*Managed offshore, onshore & remote assigned resources; Allocated & oversaw workload; Created/maintained multifaceted product timelines & roadmaps*Authored RKS Abend Guide, delivering technical Record Keeping System information, guidance and resolution to client teams*Bridged & maintained relationships with clients, client teams, compliance, legal, offshore, project managers, technology, fulfillment & C-level management

Home

Extended maternity leave.

Remote

*Implementation Manager for multiple large-scale Defined Contribution data implementations | Responsible for the life cycle of converting Personal Information HR data*Data conversion Lead on multiple client Defined Contribution data implementations*Spearheaded Quality Assurance and risk mitigation through complex analysis, data mapping, programming, testing, documentation and automation*Data Lead on the creation of a new Quarterly statement from the initial analysis to Live implementation*Data Lead implementing ICC taxation code updates; Data Lead on yearly state and federal withholding table updates*Created & modified instruction documents, user processing notes, testing plans, Technical Specifications & Business Requirements

Home

Extended maternity leave.

Fort Lee, New Jersey

Queue Manager:-Managed Defined Contribution Project timelines; Ensured timely customer delivery was met-Responsible for tracking all project timelines by making sure Project Managers remained on a strict time frame for project delivery-Lead daily performance calls with Project Management team-Created, updated and delivered management reportsSystems Analyst: -Assisted in Defined Contribution data implementations; Assisted in Defined Contribution new product development projects-Training Lead for DC division of Tivoli Workload Scheduling (TWS) automation software-System Owner of Personal Identification Number creation process for all new client test data-Assisted in large-scale data conversion and tested multiple new products; Modified Technical Specifications & Business Requirements

New York, New York

• Provided Third Party Liability Recovery (TPLP) services to state Medicaid agencies• Provided state agencies data files which recovered reimbursement of inappropriate claims paid• Through intense analysis provided agencies on how to prevent future over payments• Performed quality assurance testing; updated Spec’s and BRD’s for technology team