Kristyna Wright Email & Phone Number

Manasquan, NJ, US

New Jersey, United States

• Head of solution delivery and IT support for Demant’s HearingLife U.S. audiology market
• Part of HearingLife’ s leadership team and Demant’s global extended leadership team
• Oversee solution delivery and IT support for Microsoft Dynamics ERP in the U.S. audiology market with focus on sales transactions across 600+ clinics
• Direct a team responsible for system enhancements adhering to SDLC
• Manage Level 2 application support for escalated system issues
• Oversee master data system related functions; Lead IT PMO with focus on global delivery

Remote

• Senior Client IT Manager providing IT support for all Senture contact center client accounts
• Director for all IT initiatives for entire Portfolio of client accounts; Provide regular updates to executive staff
• Drive, manage, and develop all IT project implementation plans, following SDLC standards
• Resource manager for all Senture IT workload; Ensure best practices and quality assurance for risk mitigation
• Lead IT client engagements on enhancements & projects; Lead kick-off presentations with executive presence
• Bridge gap between IT & business; Act as primary liaison between customer and all lines of business

Remote

• Senior Program & Systems Manager for FA&P, Engagement Customer Liaison; Maintain excellent client and Business Operation relationships
• Client Engagement Manager overseeing IT change management, modernization initiatives, new client onboarding, product development and change requests for multiple enterprise client accounts
• Ensure projects and implementations stay on target and budget; Allocate onshore & offshore account resources
• Oversee and track LOE budget estimates, project cost and project plan timelines
• Lead multi-faceted project plan design and SDLC phase initiatives from requirements to Live roll out and monitoring
• Guide teams in achieving 100% PMO audit scores for SaaS, B2B & third-party cloud platform Agile SDLC projects

Remote

*Part of an exceptionally talented team which advised client teams on Defined Contribution product and system change management, collectively known as DC system owners, HR Record Keeping System expert*Product Manager/Implementation Lead on cloud-based web reporting Tool used by client’s C-level management; Assessed risk mitigation on new reports/features.

Home

Extended maternity leave.

Remote

*Implementation Manager for multiple large-scale Defined Contribution data implementations | Responsible for the life cycle of converting Personal Information HR data*Data conversion Lead on multiple client Defined Contribution data implementations*Spearheaded Quality Assurance and risk mitigation through complex analysis, data mapping, programming.

Home

Extended maternity leave.

Fort Lee, New Jersey

Queue Manager:-Managed Defined Contribution Project timelines; Ensured timely customer delivery was met-Responsible for tracking all project timelines by making sure Project Managers remained on a strict time frame for project delivery-Lead daily performance calls with Project Management team-Created, updated and delivered management reportsSystems.

New York, New York

• Provided Third Party Liability Recovery (TPLP) services to state Medicaid agencies
• Provided state agencies data files which recovered reimbursement of inappropriate claims paid
• Through intense analysis provided agencies on how to prevent future over payments
• Performed quality assurance testing; updated Spec’s and BRD’s for technology team