Kristyn Cuyler, Csm, Ssm Email & Phone Number

Groveland, FL, US

United States

Arlington, Virginia, United States

• Orchestrate Agile transformations for multiple cross-functional teams, implementing Scrum, Kanban, and Lean methodologies to enhance productivity and delivery timelines.
• Collaborate closely with Product Owners to define and prioritize product backlogs, ensuring alignment with strategic business objectives.
• Successfully oversee multiple projects simultaneously, removing obstacles to deliver complete and on-time products for between 30-50 new clients per season.
• Facilitate impactful Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, promoting a culture of transparency and continuous improvement.
• Implement effective communication strategies to bridge the gap between technical and non-technical stakeholders, promoting a shared understanding of project goals and progress.
• Coach and mentor 10 team members on Agile principles, encouraging a culture of continuous improvement and adaptability.

Waldorf, Maryland, United States

• Developed and delivered engaging and challenging curriculum for Honors Acting, Speech, and Multimedia classes, fostering creativity and critical thinking skills among students.
• Directed and produced annual theatre productions, guiding students through the entire production process from auditions to performances, resulting in successful and well-received shows.
• Implemented innovative teaching methods, incorporating multimedia elements into the curriculum to enhance students' understanding and application of theatrical concepts.
• Fostered a positive and inclusive classroom culture, emphasizing teamwork, communication, and respect.
• Actively participated in professional development activities to stay informed about the latest educational trends and methodologies.
• Engaged with parents and stakeholders through regular communication channels, providing updates on student progress and maintaining a supportive relationship between the school and the community.

Randallstown, Maryland, United States

• Developed and delivered a comprehensive and innovative curriculum for the Theatre Arts Magnet program, catering to diverse learning styles and fostering a deep appreciation for the performing arts.
• Collaborated with colleagues to integrate interdisciplinary approaches, connecting theatre arts with other subjects to provide a well-rounded educational experience.
• Cultivated relationships with parents and the community through regular communication channels, showcasing students' achievements and maintaining a supportive connection between the school and the community.

Columbia, MD

• Conducted regular evaluations of customer service interactions, identifying areas for improvement and providing actionable feedback to support continuous development.
• Collaborated with cross-functional teams to develop and update training materials, ensuring alignment with organizational goals and industry best practices.
• Utilized data analysis tools and techniques to assess performance metrics, identify trends, and recommend process enhancements for increased efficiency.

Arlington, VA

• Provided expert guidance to member schools on optimal configuration setup in CA4, leveraging deep knowledge to enhance their overall user experience.
• Skillfully collected essential information and configured assigned schools' Member screen in CA, utilizing Salesforce for efficient data management and record keeping.
• Scheduled and conducted meetings and presentations with members via WebEx, fostering collaborative relationships and addressing queries to ensure a high level of satisfaction.End User Support
• Answers many customer support tickets each day
• Provides excellent customer service
• Assures that each ticket is done in a timely and effective manner

• Placed outbound calls to current and potential blood donors to schedule future blood donation appointments.
• Met, achieved or exceeded minimum performance standards
• Completed reminder calls, appropriate follow-up, modification of records in the Siebel program and special projects to achieve established goals
• Provided excellent customer service to blood donors

Master'S Degree, Secondary Education And Teaching

Bachelor Of Arts (B.A.), Visual And Performing Arts & Concentration In Music, Business, And Technology, Gpa 3.3

Activities and Societies: President of Sigma Tau Delta English Honor Society, Treasurer of Black Ink Monk Poetry Organization, Drama Club.

Education record