As the VP of Marketing & Customer Support at The PAR Group, I oversee all aspects of the customer experience, customer success, customer support, marketing, and customer relations, ensuring customer satisfaction, loyalty and a low churn rate. With over 17 years of experience at The Par Group, I have successfully managed and improved the efficiency and quality of the customer support department, integrated new processes, hired and trained new team members, and maintained and cultivated relationships with over 2,000 existing clients, including many of the largest commercial building management companies, developers, and owners.I have also designed and implemented various programs and campaigns to promote the company as a brand, support sales, and attract new customers. Some of my achievements include designing email blasts, data sheets, brochures, promotional items, and presentations, managing trade shows and annual events, and reobtaining business from customers through gaining their trust and being their reliable point of contact. I am passionate about delivering excellent customer service, streamlining operations, and building strong teams. I am always open to exploring new endeavors and learning new skills. I hold a BBA degree from Hofstra University and a personal trainer certification from NASM, which reflects my interest in fitness and wellness.