Kristy Nilson Email & Phone Number

New York, Ny, Us

Tasked with overhauling customer support department including the integration of new processes, hiring and training a new team. This resulted in increased efficiency and a decreased churn rate while taking the customer experience to the next level. Maintain and continue to cultivate relationships with existing clients, including many of the largest commercial building management companies, developers, and owners in the world. Succeeded in reobtaining business from customers through gaining their trust by being their reliable point of contact for all business services and queries. Independently designed a process from the ground up that improved the submission of deadline-oriented paperwork, reducing job delays, increasing customer satisfaction and facilitating payment in a timelier manner.

New York, Ny, Us

Design and implement all programs relating to sales support, customer relations, and the promotion of the company as a brand, ensuring customer satisfaction. Design email blasts, data sheets, brochures, promotional items and presentations for existing and prospective customers.

New York, Ny, Us

Visited a minimum of 25 client sites per week to enhance customer satisfaction and distribute new service updates and offerings. Managed 5 trade shows resulting in 20+ new leads and 2 “Meet and Greet” annual events with an excess of 200 clients and employees in attendance. Manage annual internal corporate events with an excess of 400 employees.

Us

Designed and implemented new requisition system that decreased sales force cycle time by 40% enabling the sales organization to prioritize and track requisitions in a timelier manner. All orders were processed through this new requisition system, generating $240M in revenues for the “nail colors” retail division. Collaborated on merchandising, ad layout, photo shoots, planograms, and custom label production while meeting and exceeding critical deadlines. Saved key client by creating a full line wall configuration within record breaking timeline for Walgreens which resulted in Del not losing its prime real estate to a competitor and generated in excess of $200K in revenue.

New York, Ny, Us

Responsible for creation of all VIP itineraries and accompanying of executives during new artist release parties throughout entire stay for global record music company with a roster that includes a broad array of both local artists and international superstars. Purchased in excess of 4,000 tickets per month from venues and promoters for concerts and sporting events throughout the entire East Coast. Maintained the weekly concert calendar highlighting concert information, in-store promotions, album release dates, sporting events, and corresponding sales activities for more than 40 events per month.

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services

Personal Trainer Certification, Personal Training / Nutrition / Anatomy & Physiology

Cpt (In Progress 2023), Cpt/Cnc/Wls