Kristy Woodward Email & Phone Number

• Efficiently troubleshoot and guide customers through competing email and chat on topics of site design and commerce features while meeting target goals for quality, productivity and customer satisfaction.• Stays up to date with product features and incorporates it into daily correspondence with customers to ensure the information being shared is relevant to solve their questions or issues efficiently and in a timely manner.• Participated in an opportunity putting together cross-product training materials with the learning team which is available company wide to educate on our product offerings that work together.

Kapolei, Hawaii, United States

• Began as a cashier in the resort Marketplace (2015-2017) responsible for fulfilling customer orders and maintaining work areas throughout the day while building rapport and creating memorable experiences with timeshare owners who visit the resort year-round.• Moved into the role of Recreation Attendant (2017-2022) helped organize and facilitate numerous activities daily that often lead up to 60 or more guests per event to generate a positive experience during their stay.• Monitored a text based live chat for current and upcoming guests who are in need of assistance with their stay. This may include registering guests for activities, beach/ poolside rentals, as well as appropriately responding to any questions they may have.• Recognized for exceeding work ethic beyond leadership expectations thus being awarded “Associate of the Quarter” in April 2022.

Kapolei, Hawaii, United States

• Responded to faculty and students throughout campus who required technical assistance either in person, via phone, or electronically through Helpdesk software that tracked inquiries.• Campus inquires would span from providing technical walkthroughs for students to troubleshooting processes for faculty who come across difficulties in classrooms.• Conducted maintenance of devices on campus including installation of required software and ensuring correct setting specifications.

Honolulu, Hawaii, United States

• Served as temporary lead on two separate holiday seasons (2011 & 2012) prior to taking on a more prominent role as a permanent Customer Experience Lead in 2013.• Supported the store with skillful knowledge wherever the business needed. Cash handling, product knowledge, floor staging, sales forecast, etc.• Facilitated the process and training of new associates, guiding them through workshops that would introduce them to the brand name and how to properly implement superb customer service.