Kristóf Horváth Email & Phone Number

Debrecen, Hajdú-Bihar, Hungary

• Drive team results and facilitates people development• Establish career and personal development goals with employees• Create, maintain and enchance a growth culture• Develop performance plans and provide feedbacks and reviews' Ensure quality customer experiences• Planning cost, capacity and resourceEnsure team members are productive and engaged• Delivering and reporting results to stakeholders• Leading various site related IT improvement projects

•Supporting senior leadership with various tasks•Monitoring the workload and if needed reorganizing the workforce•Taking ownership and monitoring major, blocker incidents. Keeping the information flow going between the parties.•Creating and planning shift plans, on-call duties, holidays for the team•Recommending process improvements and continously supervise them Leading, supervising, proposing, company related projects.

• Leading employees with various professional competencies• Managing resources (work schedules, holidays, substitution plans)• Ensuring walfeare of the team• Cost, capacity and budget managment• Participating in the elaboration and realization of the business unit's strategy goals

• Ensuring the fulfillment of the team's expected service level• Managing daily operational tasks• Monitoring the execution of the tasks and projects, ensuring the appropriate workload/work distribution within the team

• Ordering MPLS networks to international sites for the customers of T-Systems• Tracking the orders from the beginning ofthe requests until the services became "ready for service”• Cooperating with local Network Provisioning Managers, escalating the cases if they are not on the right track° Keeping the Project Managers and the Service Managers up-to-date and answering their questions• Proactively steps in every time if there is a problemwhich could delay the orders

Debrecen

• Fulfills administrative and ad hoc tasks given fromhigher level Management.• Organize shift plan for 16 agents in 7/24 shifts• Support for new business transitions• Creating work instructions• Doing monthly quality and productivity evaluations for the agents• Organizing and maintaining daily work distribution of the agents• Solves more complex problems concerning applications and operation systems as well.• Develop the knowledge of the agents in trainings and in the daily work• monitor, achieve and develop KPls

Debrecen

• working in 1st level incident managment• opening, handling and tracking incident trouble tickets• cooperate with internal and external resolver groups