Christiana Udoh Email & Phone Number

Lagos, La, Ng

Lagos, Nigeria

Accomplish regional sales objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and monitoring sales employees in assigned district. Negotiating high volume based contracts with key accounts.- Develop sales plans, research, forecasts and directing field strategies to achieve sales objectives and profitability growth. - Responsible for preparing and completing action plans, quality, and customer-service standards, resolving problems, competitive analysis, identifying trends, determining regional sales system improvements, and implementing change. - Conduct weekly one-on-ones with sales representatives which include activity tracking and weekly sales number reporting to the BDGM of the company. - Establish sales objectives by projecting expected sales, forecast sales quotas for territories.

Lagos, Nigeria

Grew Company's Revenue, Retained Customers and Nurtured Key Relationships- Conducted identification, prospecting and creation of new sales opportunities - Acquisition and growth of new business, achieved net sales and ensured sales targets are met- Developed and sustained solid relationships with high income generating key clients- Effectively communicated customer needs and resolved customer issues

Lagos, Nigeria

Built and preserved trusting profitable relationships. Designed and Implemented customer retention strategies to increase loyalty and retain business.- Collaborated with Sales to identify and promote high-quality customer processes and selling objectives - Utilized a consultative/advocacy approach in an effort to present the value of products and services with the purpose of retaining core products to customers, and selling new products and services to existing and onboarded customers.- Assisted the marketing team in developing campaigns, newsletter, social medical sponsored ads geared towards encouraging customers to use of company’s digital app.- Worked with management in developing processes to promote customer satisfaction and plans for overall positive customer experience of the brand- Developed customer satisfaction via process improvement plans and efficient reporting with flow of information- Reviewed and resolved customer concerns and complaints in a professional manner and seek to improve all aspects of the customer experience with the company..

Lagos State, Nigeria

Build strong relationships, onboard new clients and Improve customer experience with products and services.- Provided complete information about product and services to the customer- Developed engagement strategies with clients to build healthy professional relationship- Enhanced customer training of onboarded clients on the use of products through virtual meetings and conference calls.- Handled customer complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution. - Keep records of customer interactions, process customer accounts and file documents.- Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

Lagos State, Nigeria

Performed office administration and clerical duties at the desk of company main entrance- Kept front desk tidy and presentable with all necessary material (pens, forms, paper etc.)- Greeted and welcomed guests and answer questions and address complaints- Received all incoming calls and redirect them and respond to emails- Received letters, packages etc. and distribute them- Prepared outgoing mail by drafting correspondence, securing parcels etc.- Keep updated records and files