Kris Van Istendael Email & Phone Number

Knokke-Heist, Flemish Region, Belgium

To expand the reach of our Mirion Medical Global Service and Support organization, I will now include supporting the Global Nuclear Medicine Business Unit in addition to RTQA and Phantoms and Alignment.

Melbourne, Florida Area

• Our goal is to provide a similar service experience to all customers, for all our product lines, regardless of location. Providing a consistent global level of service to support our global customers and enable the.
• Establishment of the EMEA Regional Service Business
• Implement a EMEA Service and Support center with customer call support – Installation and Training – Repair Center – Parts depot and Logistics
• Distributor management at the service and operational level
• Driving a Service Steering Committee
• Increasing customer satisfaction and service levels while also stabilizing costs

Melbourne Beach, Florida, United States

Antwerp Area, Belgium

KVI Consulting is focused on providing consulting services and solutions for a variety on industries, with primary focus on Medical Device, Pharmaceutical and Bio-pharmaceutical companies.Principal Areas of Practice: ✓ International Medical Devices Expert within EIMEA, APAC and Japan ✓ Operations Management ✓ Model & Infrastructure Development | Start-Up |.

Belgium

Möbius is an international group of business consultants with extensive expertise in the healthcare sector. Our team has the passion to assist in facing the challenges of the healthcare industry and its extended value chain.We have specific expertise in following domains:✓ Healthcare excellence: we guide organisations towards a culture of enterprise.

Morges, Switzerland

• ♛ Member of the Executive Leadership Team for EIMEA
• Managed EIMEA Revenue of $75m and exceeded annual targets with 5%
• Reduced EIMEA Accounts Receivable by 45% - Both distributor and key account customers
• Interim Regional Senior Sales Director for South-East EIMEA Distributor region
• Crisis Manager - Management support to International Management and Regional Senior Business Directors to resolve distributor sales, finance and operational performance issues as well as support to resolve key customer.

Morges, Switzerland

• ♛ Member of the Executive Leadership Team for EIMEA
• Exceeded annual International ( EIMEA & APAC) Revenue target of $160m, by 2%
• Spearheaded global Forecast Phoenix Project to improve Revenue visibility and predictability.
• Successful implementation of a new global Capital Equipment and Upgrade revenue tracker.
• Implemented International AR - Accounts Receivable - control for Distributors and key international customers, with a total reduction of 65% on AR.
• Development and implementation of an International Distributor Management Platform for recruitment, onboarding and evaluation of Distribution Business Partners, resulting into: ✓ unified and documented processes for.

Brussels Area, Belgium

• Post-Acquisition integration project to consolidate the TomoTheray and Accuray operations and distributor teams
• Leading the transition and Integration Team for selection of new International HQ Office in Switzerland and coordination of the offices move.
• Leading the closing down of TomoTherapy, Intl office and transfer activities from Belgium to Switzerland.
• Leading the transition and Integration of EIMEA TomoTherapy and Accuray Distributor Network
• Crisis manager for critical customers and distributors
• Start-up of EIMEA Revenue Management Processes

Brussels Area, Belgium

• Start-Up role with Interim General Management responsibility
• Establishing operations teams throughout EMEA with central European HQ supporting staff
• Implementing Global follow-the-sun, 24/7 Customer Support organization
• Forecasting, budgeting & service pricing strategies with full Profit & Loss (P&L) responsibilities.
• Implementation of consistent project planning with an improved predictability to support sustainable business growth
• Succeeded 35% cost reduction by optimizing operational efficiency throughout EMEA

Antwerp Area, Belgium

• Overall service management with P&L responsibility
• Implementation of new servicing processes and increased efficiency to lead a team of 9 service people.
• Development and maintenance of ISO service quality procedures
• Coordinated field corrective actions, and reported to manufacturer
• Improved purchasing – logistical and warehouse processes

's-Hertogenbosch, The Netherlands

• Post-Acquisition integration project to consolidate Operation teams across EMEA
• Overall turnaround management with strategic reorientation and consolidation of service businesses
• Led EU project for selection and implementation of new EU service e-business software solution
• Piloted the spare parts project for central planning – purchasing – stocking and distribution
• Deployed a pan European growth mindset (Stretch goals, new service distribution channels)
• Established common structures for financial and performance reporting throughout EU

's-Hertogenbosch, The Netherlands

• Post-Acquisition integration project with strategic reorientation and consolidation of EMEA service businesses
• Implementation and management of the Central European technical support team
• Established common performance and financial reporting structures. (service revenue 9mEuro)
• Effected new service marketing strategies and develop promotional materials
• Maintained strong communication channels with global manufacturers
• Improved European parts stock management, forecast and parts turnaround

's-Hertogenbosch, The Netherlands

• Structured and implemented an ISO9002 service quality system in all European Offices
• Standardized product Vigilance - Surveillance - Safeguard per European and FDA requirements
• Reporting to competent authorities

's-Hertogenbosch, The Netherlands

• Post-Acquisition integration project ( Acquisition of Puritan Bennett by Nellcor )
• Implemented a uniform reporting system for quality and product compliance issues
• Enforced product traceability and managed European medical devices recalls
• Organized field corrective actions and notification letters to customers and national authorities
• Development and maintenance of European Quality System conform to international standards
• Conducted and controlled internal audits at European offices and US manufacturing locations

Paris Area, France

• Structured local and European service organizations and introduced common work procedures
• Transferred local service parts stock into a centralized European stock and forecast system
• Designed and led set up of key communication channels between EMEA and US manufacturing facilities
• Initiated compliance coordination for European CE-Marking with US manufacturing facilities

Paris Area, France

Brussels Area, Belgium

Brussels Area, Belgium

Leuven

Medical Devices Engineering

Industrial Electronics