Strategic Account Director
CurrentLed a high-performing team responsible for the development and service of regulatory digital communication products and services to Fortune 500 clients in the financial services, healthcare, and insurance industries.Developed and executed account management strategies that resulted in onboarding millions in new revenues during the first six months of 2023.Achieved consistent client satisfaction results while driving year-over-year revenue and profit growth.Implemented metrics to measure customer success across sales, IT, and operations leadership teams, driving accountability for tracking, reporting, and change management.Drove enterprise strategies across sales, IT, and operations leadership, ensuring appropriate pricing, revenue targets, and improved financial goals.Successfully negotiated contracts with the company's highest revenue-producing clients, securing favorable terms while maintaining strong relationships.