Krishna Prasad Nagaraj

Krishna Prasad Nagaraj Email and Phone Number

Author | Ex-Founder | Senior Leader | Customer Success | Saas | AI - Guiding Growth, Inspiring Leadership @ Indian Council for Technical Research and Development | ICTRD
Krishna Prasad Nagaraj's Location
Bengaluru, Karnataka, India, India
Krishna Prasad Nagaraj's Contact Details

Krishna Prasad Nagaraj personal email

n/a

Krishna Prasad Nagaraj phone numbers

About Krishna Prasad Nagaraj

Experienced senior-level professional with over 25 years of expertise in leading expansive teams across diverse locations, driving growth, enhancing retention, ensuring exceptional customer experience, and fostering product success.Areas of expertise: Product lifecycle management, startup operations, supply chain management, project management, Six Sigma methodology, customer experience optimization, workforce management, SaaS, cloud services, and vendor operations.

Krishna Prasad Nagaraj's Current Company Details
Indian Council for Technical Research and Development | ICTRD

Indian Council For Technical Research And Development | Ictrd

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Author | Ex-Founder | Senior Leader | Customer Success | Saas | AI - Guiding Growth, Inspiring Leadership
Krishna Prasad Nagaraj Work Experience Details
  • Indian Council For Technical Research And Development | Ictrd
    Faculty
    Indian Council For Technical Research And Development | Ictrd Nov 2024 - Present
    I share insights and educational articles on leadership development, professional growth, and innovation. Focus on providing actionable strategies to help students enhance their leadership skills and drive success.
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  • Startup India
    Mentor
    Startup India Oct 2024 - Present
    New Delhi, Delhi, In
    With the aim to foster collaboration and create impact, BHASKAR connects entrepreneurs, investors, mentors, policymakers, and other startup ecosystem players on a single platform.
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  • Intellipaat
    Mentor
    Intellipaat Oct 2024 - Present
    Bangalore, Karnataka, In
    Supply Chain Management Course Mentor.In collaboration with EICT IIT Guwahati, will help elevate your supply chain career. This course will help you become an expert in managing the end-to-end lifecycle of the supply chain efficiently.
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  • Preplaced Long-Term Mentorship
    Mentor
    Preplaced Long-Term Mentorship Oct 2024 - Present
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  • Entropik Tech
    Senior Director - Customer Success
    Entropik Tech Jun 2022 - Oct 2024
    Bengaluru, Karnataka, In
    Harnessing AI Powered Integrated Research Platform by Leading the Global Customer Success function at Entropik, enabling retention & growth. Responsible for Hiring, Ramp-up & account level alignment of CSM's across regions.
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  • Sprinklr
    Director, Product Success
    Sprinklr Nov 2020 - Jun 2022
    New York, Ny, Us
    Lead the product success managers and manage partnerships functions between Account Executives, Customers and Product teams globally for Sprinklr's fast growing Cloud platform, Modern Care SaaS product and lead the overall governance around focussing on product consumption, feature adoption and forecast early warning risks to ARR enabling renewals and upsell opportunities.
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  • Sprinklr
    Associate Director, Product Success
    Sprinklr May 2020 - Nov 2020
    New York, Ny, Us
    Hire and Build a Platform Success Management organization for Modern Care and institutionalise framework of approach, coverage and collaboration.
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  • Dell Technologies
    Strategy Consulting & Operations Leader
    Dell Technologies May 2019 - Apr 2020
    Round Rock, Texas, Us
    I lead the India Small Business Operations in Strategy Consulting & Operational process efficiencies. Responsible for Design, Implementation of Operational KPI's and using RPA technology into Sales operations workflows. Managing Lead-time cycle and Salesforce Implementation and leadership on Data Analytics and Marketing Campaigns.
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  • Urbankala
    Head Of Ecommerce
    Urbankala Apr 2014 - Apr 2020
    Mumbai , Karnataka, In
    Managing Hosting, Design and Integration of online store with social media integration and back-end analytics managing the product catalog. Driving demand through campaigns and offers and integrating coupon codes. Setup Catalog management and custom product attributes along with SEO support and google analytics.
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  • Leaders Excellence At Harvard Square
    Founding Member, India Chapter
    Leaders Excellence At Harvard Square Jul 2015 - Feb 2020
    Cambridge, Massachusetts, Us
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  • Verizon Media
    Senior Manager - Global Operations
    Verizon Media Sep 2017 - Feb 2019
    New York, New York, Us
    Managed a team of 1300 across 9 locations for AOL and Yahoo vendors for Tech, Care, Sales & Billing including front-line, escalations and tactical operations. Grew revenue through cross-sell and up-sell activities. Managed service levels, resolution improvement and capacity management. Built executive Jira and Salesforce dashboards for product and services.
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  • Yahoo
    Head - Customer Care Operations
    Yahoo Jun 2012 - Aug 2017
    Sunnyvale, Ca, Us
    Managed a team of 300+ FTE's in Multiple Sites across India and the US. As the India Site Leader, was Responsible for managing customer experience for consumer and small business users across Phone, Email, Chat and Social Channels. Management of teams supporting Yahoo Messenger, Groups, Search and Finance for consumers and Domains, Web-Hosting and Merchant Solutions for small business users.Managing Americas Regional Quality Organization across all the Yahoo locations in India and the US for Customer Experience teams. Leading the Work Force Management team with Planning and Forecasting across segments, sites and channel mix and responsible for Vendor Operations.Regional Quality Head | Workforce Management | Vendor Operations
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  • M9 Tech Solutions Pte Ltd
    Co-Founder And Director
    M9 Tech Solutions Pte Ltd Oct 2010 - Jun 2012
    Singapore, Singapore, Sg
    Operating Cloud based subscription SAAS model.Roles and Responsibilities• Startup Operations• Own and Manage Company P&L and Financial Audits• Business Development• Customer Success - Adoption, Billing & Tech• Planning Revenue pipeline and sales quota• Product Management and User Experience• Manage Product Test Engineering team• Hiring and Talent acquisition • Plan and Execute Social Media and Digital Marketing Campaigns• Public Relationship Management• Channel acquisition and Partnerships Key accomplishments • Conceptualized and product design and interface on PC, Tablet and Mobile• Awarded as No.1 in Cloud computing from SITF• Acquired 16K fans on social media through campaigns• Partnered with Digitization providers• Enterprise customer acquisition
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  • Dell
    National Demand & Supply Manager
    Dell Nov 2009 - Oct 2010
    Round Rock, Texas, Us
    Demand & Supply Planning and primarily focusing on improving Master Sales Plans & Master Production Plans process. Fulfillment and containment of material lead times across Direct & Retail Channels for Consumer India.
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  • Dell
    Supply Chain & Logistics Manager
    Dell Aug 2008 - Nov 2009
    Round Rock, Texas, Us
    Responsible for maintenance and enhancement of the Plan of Record (POR) and Demand Ladders comparing to the Sales Funnel with Actuals, which enables accurate timing & supportability of retail system builds and provide insight on historical/future demand by channel, platform, lifecycle, component.
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  • Dell
    Chief Of Staff
    Dell Apr 2006 - Aug 2008
    Round Rock, Texas, Us
    Strategic Consulting,Operational governance and Project Management for Workforce Management, Capacity Planning, Scheduling and Supply levers to mitigate Demand variations. Project managing Six-Sigma projects across regional operations in India.
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  • Dell
    Call Center Operations Lead & Work Force Manager
    Dell Nov 2004 - Apr 2006
    Round Rock, Texas, Us
    Member of World Wide Partner Management team and part of the Regional Operations team. To Deliver historical trends with analysis across the WW Enterprise and to deliver forecasting and ensure call allocations across the partner network. Responsible for Forecasting Accuracy, Capacity Management and Work Force Management across 12 Dell Outsource partners and 4 In-house sites.
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  • Dell
    Area Manager - Transition Queue
    Dell May 2003 - Oct 2004
    Round Rock, Texas, Us
    Managed team of 130 to deliver high quality and productivity metrics along with customer centric focus and scale them up to move to different roles between training and production in the transition queue for US-CTS (Americas Consumer Tech Support)
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  • Dell
    Program Manager
    Dell Apr 2002 - Apr 2003
    Round Rock, Texas, Us
    Engaged in Development and Implementation of Internal Quality Monitoring tools across DIS Worldwide. Implemented Metrack, e-Gyan and Vault internal systems. Leadership of both Dev and Support teams.
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  • Dell
    Team Manager
    Dell Apr 2001 - Apr 2002
    Round Rock, Texas, Us
    Managed a team of 23 phone support experts for US CTS (Consumer Tech Support) delivery of Handle Time, CSAT, Dispatch Rate and TellDell Scores.
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  • Sprint
    Accounts Receivable Analyst
    Sprint Apr 2000 - Apr 2001
    Overland Park, Kansas, Us
    Part of the Data Nexus partner supporting commercial clients for Sprint RPG India on reporting, monthly accounting and reconciliation for billing terms and collections.
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Krishna Prasad Nagaraj Skills

Program Management Management Team Management Outsourcing Vendor Management Customer Service Business Process Improvement Start Ups Strategy Business Process Business Development Leadership Process Improvement Cloud Computing Operations Management Project Planning Six Sigma Call Center Call Centers Project Management Sales Operations Sales Management Cross Functional Team Leadership Training Team Leadership Enterprise Software Analysis Supply Chain Management Capacity Planning People Management Customer Experience Sales Support After Sales Support Start Up Operations Startup Consulting Logistics Management Technical Services Executive Reporting Planning

Krishna Prasad Nagaraj Education Details

  • University Of Virginia
    University Of Virginia
    Design Thinking For Business Innovation
  • Nibm Institute
    Nibm Institute
    Logistics & Supply Chain Management
  • Bangalore University, Bengaluru
    Bangalore University, Bengaluru
    Advanced Financial Accounting And Management Accounting

Frequently Asked Questions about Krishna Prasad Nagaraj

What company does Krishna Prasad Nagaraj work for?

Krishna Prasad Nagaraj works for Indian Council For Technical Research And Development | Ictrd

What is Krishna Prasad Nagaraj's role at the current company?

Krishna Prasad Nagaraj's current role is Author | Ex-Founder | Senior Leader | Customer Success | Saas | AI - Guiding Growth, Inspiring Leadership.

What is Krishna Prasad Nagaraj's email address?

Krishna Prasad Nagaraj's email address is kr****@****ine.com

What is Krishna Prasad Nagaraj's direct phone number?

Krishna Prasad Nagaraj's direct phone number is +140834*****

What schools did Krishna Prasad Nagaraj attend?

Krishna Prasad Nagaraj attended University Of Virginia, Nibm Institute, Bangalore University, Bengaluru.

What are some of Krishna Prasad Nagaraj's interests?

Krishna Prasad Nagaraj has interest in Children, Education.

What skills is Krishna Prasad Nagaraj known for?

Krishna Prasad Nagaraj has skills like Program Management, Management, Team Management, Outsourcing, Vendor Management, Customer Service, Business Process Improvement, Start Ups, Strategy, Business Process, Business Development, Leadership.

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