Kritesh Kumar Email & Phone Number

Canada

Gurugram, Haryana, India

Responsible for learner's end to end journey in the programCatching high risk learners before they fall to maintain low attrition througout the programWelcome calls to new learners and conducting orientation for new cohortsContent release, project planning and session planning on weekly basisMentored Learning Session investigations, generating feedback from learners and taking appropriate actionsHandling support queries, whatsapp chats and emails for the designated cohorts… Show more Responsible for learner's end to end journey in the programCatching high risk learners before they fall to maintain low attrition througout the programWelcome calls to new learners and conducting orientation for new cohortsContent release, project planning and session planning on weekly basisMentored Learning Session investigations, generating feedback from learners and taking appropriate actionsHandling support queries, whatsapp chats and emails for the designated cohorts maintaining a low TATAssigning queries to the designated departments for taster resolutionsChecking attendance reports, video watch, submission reports and connecting with learners to make sure they are on track to complete the programMaking weekly update reports to track if the cohort is falling behind and taking corrective measures Show less

Gurugram, Haryana, India

Spearheading a team of operations and customer support to escalate the outreach of the organisation in the gaming industryOverseeing the conception, implementation and analysis of the company's productWorking closely with the upper management to inculcate latest trends being followed in the industry Working closely with the design team and the tech team to augment the user experienceInvolved with the upper management in planning the future products aligned with the company's… Show more Spearheading a team of operations and customer support to escalate the outreach of the organisation in the gaming industryOverseeing the conception, implementation and analysis of the company's productWorking closely with the upper management to inculcate latest trends being followed in the industry Working closely with the design team and the tech team to augment the user experienceInvolved with the upper management in planning the future products aligned with the company's visionsIdentifying the bottlenecks and working on optimising them by eliminating the non-value activities Allocation of operational tasks to the team on regular basis.Tracking and monitoring timely delivery of the tasks Show less

Gurugram, Haryana, India

Responsible for timely delivery of alterations and incorporations in "playdude" app.Proposing and executing various new features for the appPlanning the activities to meet stringent deadlinesExtracting the data on daily basis to study the increase in revenue, users and profitProduct offerings iterations based on the user marketDelegating tasks to teams for timely submissionMonitoring progress and managing deliveriesSupervising various operational processes and… Show more Responsible for timely delivery of alterations and incorporations in "playdude" app.Proposing and executing various new features for the appPlanning the activities to meet stringent deadlinesExtracting the data on daily basis to study the increase in revenue, users and profitProduct offerings iterations based on the user marketDelegating tasks to teams for timely submissionMonitoring progress and managing deliveriesSupervising various operational processes and monthly tracking reports to enhance the user experienceIdentified the various KPIs to improve the revenue of the organisation, substantiallyHeld weekly team meetings to provide necessary updates and take feedback Supervision of withdrawals and fraudulent activities of the users Show less

Leading a 15 member team involved in Operations and CRMWorking closely with the design team and the tech team to augment the user experienceIdentified the bottle necks and worked on optimizing them by eliminating non value activities Extracting data on daily basis to study the increase in revenue, users and profitAnalyzing the data to increase the user retention on appProduct offerings iterations based on user marketActive users surged from 10k to approx. 200k in the… Show more Leading a 15 member team involved in Operations and CRMWorking closely with the design team and the tech team to augment the user experienceIdentified the bottle necks and worked on optimizing them by eliminating non value activities Extracting data on daily basis to study the increase in revenue, users and profitAnalyzing the data to increase the user retention on appProduct offerings iterations based on user marketActive users surged from 10k to approx. 200k in the months of Sep-Oct'20Revenue of the organization improved to 1.2M in Sep-Oct'20 from 0.1M in previous monthsCash in flow increased by 5X in the months of Sep-Oct'20Supervising various operational processes and monthly tracking reports to enhance the user experienceIdentified the various KPIs to improve the revenue of the organization, substantiallyHeld weekly team meetings to provide necessary updates and take feedback Handling withdrawals and monitoring fraudulent activities of the users Show less

Gurgaon, Haryana

Gurgaon, India

Managing mentors with altogether experience of more than 100 yearsMonitor performance of mentors to improve user experienceTasks allocation and management on daily basisEstablish KPIs, payout and performance metrics for mentorsMonthly auditing of mentor reviews to maintain the quality forcustomersWorking closely with the Customer Support and Engineering teams toenhance user experienceOnboarding new mentors for the platform for smooth functioning ofexisting… Show more Managing mentors with altogether experience of more than 100 yearsMonitor performance of mentors to improve user experienceTasks allocation and management on daily basisEstablish KPIs, payout and performance metrics for mentorsMonthly auditing of mentor reviews to maintain the quality forcustomersWorking closely with the Customer Support and Engineering teams toenhance user experienceOnboarding new mentors for the platform for smooth functioning ofexisting career pathsOnboarding new mentos to develop new career paths which leads tobusiness expansionMaking and maintaining processes for smooth functioning of platformManage & Monitor day to day operations for the organisation.Data gathering and analysisMonitoring plagiarism from user's endKeeping management in loop by preparing reports, interpretinginformation, making recommendations Show less

Gurgaon, India

Mentor and a member of advisory committee of Epic Youth Club.

Appointed as President for Enigmatic Pursuers In Chitkara (EPIC Youth Club).The club is active after the working hours of university and is dedicated at encouraging hostelers, widening student’s view from academics to various fields such as sports, literary, cultural, social and technical, provides opportunity to EXPLORE THEIR POTENTIAL.Managed a team 30 people while having multiple events so that students are learning something new everyday, taking responsibilities and facing new… Show more Appointed as President for Enigmatic Pursuers In Chitkara (EPIC Youth Club).The club is active after the working hours of university and is dedicated at encouraging hostelers, widening student’s view from academics to various fields such as sports, literary, cultural, social and technical, provides opportunity to EXPLORE THEIR POTENTIAL.Managed a team 30 people while having multiple events so that students are learning something new everyday, taking responsibilities and facing new challenges, aimed to groom all students residing in hostel of Chitkara University, Punjab, the club takes care of all activities organised for development and growth of the students. Show less

Appointed as the Fest Head for national level cultural Fest "Explore'17" where I managed and planned various and and strategies to make the fest a success.Managed a team of around 120 people.

Was appointed as Discipline Head of National Level Theater Fest "Rangrezz'16" held at Chitkara University managing a team 20 people.

Enigmatic Pursuers In Chitkara (EPIC Youth Club) was founded in 2015.Joined the club as Sports Secretory. The club worked worked after college hours. Managed various sports events for hostelers while managing a team of 4 people.

Was appointed as Logistics head for National Level Cultural Fest "Explore'16" of Chitkara University, managing a team of 8 people

Managed an event Artist-e-factor in the National Cultural FEST "Explore'15" of Chitkara University with a team 4 people.