Krithiha Kumar Email & Phone Number

Charlotte, Nc, Us

Teaneck, New Jersey, Us

Wealth Management -Banking and Insurance domains. Involved in Requirement analysis , grooming user stories, functional testing from user perspective in both Salesforce CRM Sales and Service CloudHave experience in- Salesforce Migration project- Salesforce integration with Ownbackup for data archival

Hartford, Connecticut, Us

• Requirements Gathering and preparing scoping documents for multiple process improvement projects• Assisted Accountants, grants users, AP in creating Cost centers, posted journal entries, Close out Accounting Periods, setup grants• Performing matching and assisted Supply chain users – Buyers and receivers. Production system configuration• Handling EDI transmission of Pos, PO Acks and Invoices. Testing version Upgrade of SC and Finance • Creating reports using Crystal reports including ad-hoc and scheduled reports for SC, Grants and Finance departments• Maintaining Lawson Business Intelligence – publishing crystal reports, access to users for reports• Providing training to new users who join the organization on both the system and the business processes

Bangalore, Karnataka, In

• Worked on the implementation of a complex new carrier registration, licensing and performance monitoring system - Involved CRM, Financial and Point of Sale ERP systems along with legacy systems• Involved in testing the implementation of the following processes in Siebel CRM - MVIS, carrier registration, smart forms, client self-service and stock management in Oracle EBS• Active participation on a Salesforce Testing project for a leading US provider of digital television entertainment services • Worked on a Financial and CRM system Upgrade project for a leading US residential and commercial service provider (Siebel CRM and JD Edwards)

Bangalore, Karnataka, In

• Identified End to End test scenarios between Siebel CRM and eBiz modules • Validated the business and functional flow of financial modules in Oracle Apps application • Led process improvement as part of functional redesign for financial system

London, Gb

• Hands-on Mobile Prepaid and Postpaid card testing in Siebel CRM application • Automated voice and Payment testing for Mobile and Broadband LoB • Debugging of production issues and root cause analysis

Bangalore, Bangalore, In

Basking Ridge, Nj, Us

• Analyzed Call Center interactions to optimize the Speech Recognition Dictionary that resulted in considerable reduction of call handling time • Worked on development of call center desktop application, EVRC and FSC Voice Portals and the CTI application integrating the call center application

Mba In Supply Chain, Marketing, Finance And Operations

Bachelor Of Engineering - Be, Electrical & Electronics