Managing the team overall - including project allocations, adherence to deadlines, reporting to Product Management w.r.t timelines, team progress and attending management meets.

Overseeing day-to-day activities of the team, keeping track of current project status and assigning tasks to team members according to individual capacities, work-load and so on. Reporting to the Team Manager about the team progress, training requirements, infrastructure requirements, etc

Simultaneously trained new recruits for Tech Support as well as development. My training responsibilities commenced within just 6 months of joining the organisation. I trained new recruits in small and medium groups and also assisted in the interview process at the secondary levels. In addition I provided post-training feedback and assessment to the trainees and my superiors. I continue to conduct internal training sessions for the QA and Development teams whom I work with, on the new testing areas and features in our software.I also have experience in team management as part of my existing responsibilities in the absence of my immediate superiors, in both the support and QA teams.

Technical support through both voice (telephone) and non-voice (emails and forum) mediums providing support for customers using Actinic's ecommerce products.

Was in a voice-based US process in the outbound calls sectionJob responsibility involved collecting outstanding dues through direct telephonic interaction with US clientsWas awarded a certificate for "Best Call Quality" within the first three months of calling

Worked as a Travel Executive at the Travel House Implant for DFID(India) of the British High Commission

Was posted at the DFID India (part of British High Commission) premises on behalf of International Travel House Jointly responsible for making all travel related arrangements for the staff & guests of DFID India in coordination with the back officeAlso jointly responsible for maintaining records of all financial settlements & reporting the status of the same to the implant manager.