Krithika Jayakumar Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

Melbourne, Australia

• Support LANs, WANs, network segments, Internet, and intranet systems.• Manage and troubleshoot all incoming IT support Tickets into the IT Management System and direct to the necessary support queue, escalating requests to the appropriate party, as needed. Ensure design of system allows all components to work properly together.• Monitor the call logging system to ensure that all requests for support from each site are met and responded to in an efficient and effective manner.• Maintain the IT Asset Management System ensuring that all assets are recorded and updated/removed when required. • Provide general administrative support to the IT Support Team.• Operating system and software deployment leveraging SCCM to create and maintain a single hardware and software independent Windows image allowing for full customization capability for each business unit while still conforming to a standardized central IT framework.• Creating and managing group policies for giving permissions to user accounts and groups using Active Directory• Adding, removing and managing server roles and features.• Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.• MAC OSX and IOS device troubleshooting experience• Ensure the availability of IT infrastructure, including phone system, internet, file servers, directory, calendars, task management and emails Perform system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes.• Reviewing system and application logs, and verifying completion of scheduled jobs such as backups.• Ensure the workstations, Laptops and other devices are securely Anti virus Protected.

Melbourne, Australia

AWS SupportHave designed, built, and deployed a multitude applications utilizing almost all of the AWSstack (Including EC2, ELB, Work Spaces, R53, S3, RDS, IAM, and VPC) Deploying, managing, and operating scalable, highly available, and fault tolerant systems on AWS Migrating an existing on-premises application to AWS Implementing and controlling the flow of data to and from AWS Selecting the appropriate AWS service based on compute, data, or security requirements Identifying appropriate use of AWS operational best practices Maintaining and managing DHCP and DNS servers.Managing various servers on cloud(Amazon Web Services)Systems Management and maintenance:Ensure the availability of IE’s existing IT infrastructure, including phone system, internet, file servers, directory, calendars, task management and emailsPerform system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backupsAssist the Senior Systems Administrator in maintaining and implementing system architectureMonitoring of all internal services. i.e. uptime, bandwidth usage, cpu loadEnsure software licensing is up-to-date and maintain an asset management solutionApply security patches to all servers under IE’s controlInternal desktop supportInvestigate and troubleshoot issuesPerform regular security monitoring to identify any possible intrusionsEnsure staff machines have required software, printer drivers etc based on departmentBasic network maintenance i.e patching of Ethernet and VOIP systems, wireless devicesCreate, change, and delete IE’s user accounts per requestProvide other support per request from various constituencies

Bengaluru Area, India

 Responsible for all Technical and server support related issues. Worked in complete system builds, upgrades, migrations, code deployments and patch management. Implemented security policy and virus protection. Administered change management related to server upgrades and software installation. Prepared and maintained documentation of technologies, standards and procedures. Implementing and troubleshooting Hardware Failover and WAN Failover for redundancy in network. Worked on calls with BOA employees in P1, P2 cases. Handle internal escalations and tier 2 cases.  Worked on troubleshooting network critical issues.