Krithika Rajan Email & Phone Number

South Jordan, Utah, United States

Greater Salt Lake City Area

• Responsible for organizing the team backlog in JIRA including gathering requirements, story grooming, amigo reviews and iteration planning
• Perform data analysis on member claims to help conflict resolution and help define solutions and strategies for client support issues
• Monitor day to day operations and identify issues proactively to help applications being monitored run seamlessly
• Act as a liaison between business and technical team enabling clear understanding of requirements, and to help with user acceptance testing

San Francisco Bay Area

• Responsible for performing business and data analysis on IHub data mart for wholesale business team
• Performed automated data quality checks using SQL scripts on Data Quality Engine tool.
• Responsible for issue impact analysis on quality defects and data analysis on conflict resolution
• Created business requirement document (BRD)’s mapping the gathered requirements to JIRA tasks

Orlando, Florida Area

• Interacted with Stakeholders, Business users and Subject matter experts to gather Business Requirements for the POC
• Acted as a liaison between the development and business team to help translate business requirements into executable test cases
• Coordinated and conducted meetings on a daily basis for the project
• Collaborated with business users to analyze current business process and partnered with them to prepare detailed test scenarios for proof of concept execution
• Created and maintained documentation hub for the project in Confluence
• Prepared custom and ad-hoc reports as well as daily dashboards and scorecards in Excel on progress of the project for daily and weekly reporting

Orlando, Florida Area

• Responsible for analysing large volumes of data and finding patterns to support businessinsight and reporting needs of the team using SAS and Business Objects
• Presented findings to senior management team and enabled critical decision making
• Responsible for providing business requirements to the development team enabling theconversion of legacy systems
• Focussed on delivering high quality in data conversion requirements gathering, unit testingand implementation of the unified risk management system under development

Melbourne Area, Australia

• Responsible for client portfolios and accounts / Case management of customer issues and solving troubleshooting problems in SAP CRM front-end
• Maintained quality in handling clients by providing efficient solutions in a timely manner. Delivered increase in productivity beyond expectations.
• Experienced in Business requirements gathering, GAP Analysis, Test Cases preparation, Unit testing, Functional Testing, System Integration testing and UAT

• Responsible for working with new customers in the development of new accounts, gathering requirement specifications, liaising with internal teams for the implementation of new systems
• Optimizing solutions and costs as a team and formulating financial metrics

Chennai Area, India

• Business Analyst for the infrastructure, insurance and life sciences & healthcare labs of the Chief Technology Office Research & Development team
• Presented to onsite/offshore project managers on lab capabilities and relevant developments
• Participated proactively in proposals, presentations, and customer visits
• Created presentations/collateral for the labs
• Responsible for the Business metrics on the CTO/R&D Balanced Score Card
• Learnt and performed proof of concept for the tool MAPAGILE

Chennai Area, India

Developer for Mainframe projects for Prudential Insurance and SAFECO Insurance. Support for whole batch cycles Solving issues and defects in production environment Documentation of maintenance process

Master'S Degree, Management Information Systems, 3.87

Master Of Business Administration (Mba), Finance And Systems, 8.34/10.0

Bachelor Of Engineering (Be), Computer Science, 3.99