Krithikha B Email & Phone Number

Coimbatore, Tamil Nadu, India

Proven track record in streamlining client onboarding, enhancing engagement, and maximizing platformutilization. Expert in Agile project management, improving communication, and ensuring high-qualitydeliverables through comprehensive testing and documentation.* Streamlined client onboarding through engaging demos, targeted training, and clear communication,resulting in increased client retention across Asia.* Acted as a trusted advisor by resolving client issues promptly and efficiently.* Championed platform adoption through interactive workshops, facilitating a smooth transition forclients and maximizing platform utilization.* Enhanced client engagement by crafting compelling product flow diagrams and business-specificdemos, leading to increased conversion rates.* Standardized project documentation through comprehensive RFI, RFP, and timeline planningtemplates, boosting project efficiency.* Spearheaded the implementation of Agile methodology and daily worklog tracking, enhancing projectvisibility and reducing project delays.* Fortified project communication by initiating weekly update calls with tracking templates, ensuring allstakeholders are aligned on track.* Facilitated efficient project execution through regular scrum meetings, proactively identifying andresolving team roadblocks.* Championed a proactive approach by implementing and managing incident tracking for internalissues, identifying recurring challenges and collaborating with the product team to drive platformimprovement.* Guaranteed project quality by establishing a comprehensive testing process, ensuring deliverablesexceed business requirements.

Coimbatore, Tamil Nadu, India

Primary Roles & Responsibility:- Minimized reliance on Client side Subject Matter Experts (SMEs) by acquiring and internalizing the domain knowledge necessary for the task at hand.- Defined and prioritized product backlog to align with business goals and stakeholder requirements.- Collaborated with stakeholders to gather requirements and define the product vision and made informed decisions on product features, ensuring delivery value, Quality and customer satisfaction.- Effectively communicated requirements to the development team, maintaining clarity and alignment and validated completed work against acceptance criteria, ensuring high-quality deliverables.- Facilitated the Scrum process, promoting adherence to Agile principles and practices.- Proactively identified and removed obstacles, ensuring smooth progress and team productivity also fostered effective communication and collaboration within the team and with stakeholders.- Guided and supported the team in self-organization and continuous improvement by facilitating sprint planning, estimations, and retrospectives to optimize work planning and execution.- Designed, developed, and tested product increments, following Agile best practices.- Committed to and delivered work within sprints, ensuring timely completion of deliverables and actively participated in Agile ceremonies, including daily stand-ups, sprint reviews, and retrospectives.

Coimbatore, Tamil Nadu, India

Primary Roles & Responsibilities:- Responsible for Analyzing the Business requirements & Ability to produce meaningful Insights.- Writing SQL Queries (SQL Server) for Data Retrieval.- Responsible for Working in following various Analytics Business Parallels: Sales Analytics:• Sales trend Analysis• Sales performance Analysis• Building KPI Tracking metrics• Tracking Sales attainment.• Geographical Analysis• Customer Behavioral Analysis• Product Trend AnalysisOperational Analytics:• Inventory Analysis• Supply & demand AnalysisMarketing Analytics:• Lead generation / ROI Analysis• Post Campaign Analysis• Email Marketing Analysis• Inbound Leads & Opportunity tracking• Visitors follow up campaigns- Worked with Visualization team to produce Sales & Marketing Analytics Dashboard (Power BI, Tableau).- Worked with Data Engineering team to automate the analytics on (ad-hoc) reports to Business users & helped the team in Requirement analysis.- Worked Machine Learning Team for Analyzing the Recommendation & Segmentation Accuracy.Client & Project Management:- Handling Client Relations- Stakeholder Management: 1. Worked with various Business users for requirements gathering. 2. Presenting the Insights to Users.- Handled various projects & tracked them using JIRA & MS PLANNER for On-time delivery.- Taking accountability in handling Client EscalationsSecondary Role:- Responsible in Leading analytics team.- Providing Training on Analysis, Advanced Excel, SQL to Newly joined freshers.- Preparing Requirement & design documentations for Visualization Team.

Salem, Tamil Nadu, India