• Manage the implementation, tracking and measurement of various projects and campaigns with end-to-end coordination with all stakeholders involved.• Facilitate the execution of multiple projects simultaneously.• Schedule deadlines for overall project and its individual tasks.• Define the best practices in project lifecycle and ensure governance to achieve end goals from sales growth to efficiency metrics along with continuous improvement.• Understand the needs of clients and collaborate with internal teams to factor the needs into the goal plan.• Lead kick-off meetings and brainstorming sessions with Clients and internal stakeholders for various projects.• Serve as lead project manager on various lead generation & tele marketing Projects; define and manage all aspects of project planning including scope, budget and scheduling.• Provide regular and ad adhoc operations metrics to the client; organize and analyze data and lead meetings to report on data accordingly• Train, coach and direct the team of agents and monitor their day-to-day tasks and activities.• Prepare and execute email marketing campaigns as part of organization's marketing strategies.• Develop, prepare and implement various marketing collaterals and campaigns for company's all channels of promotion and marketing.

• Support to Head – Marketing, Corporate Communications & Sustainability in development of the organization’s short-term and long-term Sustainability strategy aligned to the organization’s vision/ mission, business strategy and objectives.• Ensure effective implementation of the Corporate Social Responsibility Srategy for the organization under the Living Responsibility pillars of GoGreen, GoTeach and GoHelp.• Responsible for promotion of Blue Dart’s brand and sustainability initiatives through various communication channels and marketing collaterals, including print, media, internet, etc. for internal and external stakeholders.• Responsible for regular reporting on all sustainability initiatives and projects at Blue Dart and at a Cross Business Units (Part of DP DHL) level.• Creation and dissemination of communication on Sustainability news and events through all communication channels across the organization and other Business Units of DP DHL.• Responsible for regular reporting and coordination with DP DHL, Singapore Communications and Sustainability Team.• Identify projects and engage NGO partners / stakeholders for the same.• Drive effective Internal Communications through various channels including print, media and internet.• Execute Blue Dart’s sustainability initiatives under the 2% CSR mandate, monitoring of activities undertaken by NGO partners to ensure no deviation from scope of work agreed upon mutually.• Drive employee volunteerism and participation through various internal campaigns in all sustainability initiatives, subject to opportunities available.• Lead assignments from other group companies in India on various Cross Business Units (Part of DP DHL) initiatives.

• Efficiently managing all the post sales activities.• Building and maintaining effective relationship with clients to ensure customer satisfaction.• Maintaining daily MIS, generate reports and interact with Head Office.• Making strategies for efficient functioning of the CRM team and increase their productivity.

• Establishing customer satisfaction through effective communication techniques.• Providing after sales services and resolving customer queries/discrepancies.• Generating, analyzing and distributing miscellaneous data and reports, as needed.• Analyzing marketing trends and tracking competitor activities.• Responsible for business development directly and through dealers for various residential townships.• Cross selling to existing customers by engaging them in various activities.• Managing a team of dealers and getting business through them.

Underwent a 2-month summer internship program at the corporate office of Goodyear India Ltd at New Delhi to get exposure to corporate working environment and to get well equipped with marketing & research skills. The purpose was to study the launch of DP Series, a new tire brand of Goodyear.Project• Designation: - Summer Trainee• Duration: - 2 months (July 2011 - Aug 2011)• Location: - New Delhi• Topic: - To Study & Execute the Launch of DP Series• Methodology: - Questionnaire & Survey• Findings: - Soon after the launch 80% of the dealers started selling DP Series.• Conclusion: - The launch progress is not slow & very soon all the Goodyear dealers would be selling DP Series