Kriti G. Email & Phone Number

+ Collaborate with the Analyst team to ensure that the monthly targets are met.+ Lead efficiency improvements by identifying areas where effectiveness can be multiplied by use of modern technological tools and tech-heavy processes.+ Manage flow of securities by checking on their public/private status, restrictionsand looking up ADP and CUSIP to sort them accordingly.+ Administered the process of worthless securities by verifying all pertinent items required such as current status, signatures, and estate status.+ Process and balance securities received on Securities Management System.+ Oversee verifying securities and generating a receipt for each security.+ Prepare sending letters of rejection for rejected securities.

+ Exceeded expectations by becoming the key employee for resolving client banking issues along-with expediting internal lending processes in just 4 months.+ Implemented procedures that expedited the review of mortgage applications, resulting in a 50% increase in operational capacity without employee changes.+ Posted mortgages on lending systems, charged fees and prepared official checks/drafts with letters for all Luminus mortgage payouts.+ Reviewed mortgage & loan files periodically to ensure that insurance details and solicitor’s final reports were current and valid.+ Collected pertinent information about high-risk business accounts related to cannabis and cryptocurrency to closely monitor their account activity for fraud.+ Led the health & safety committee to manage safe practices during the COVID-19 pandemic.

Winnipeg, Manitoba, Canada

+ Process, analyze and evaluate loan applications by utilizing debt servicing factors such as Gross Debt Service (GDS) and Total Debt Service (TDS) ratios and internal tools for up to 5 clients per month.+ Provide personalized lending solutions for customers & build long-term relationships, by identifying financial goals and completing comprehensive reviews of client portfolios.+ Conduct review of personal and business membership to ensure that the company systems reflect key terms and current conditions of credit agreements for the client.+ Offer, explain and establish various RRSP and RESP programs by identifying cross-selling opportunities to clients.+ Help customers understand and open registered plan accounts like TFSAs, RSPs and GICs.+ Attend to more than 30 daily inquiries about bank accounts, mortgages and loan payments from account holders and prospective customers.+ Educate members on “Sunova GO!” mobile app and assist in lowering the technological barrier to introduce them to various self-service options.

+ Balance ATMs and TCRs daily and correct discrepancies+ Complete currency exchanges and settle daily records+ Manage HST/GST payments using TelPay+ Handle Cash and Cheque deposits+ Educate customers with online self-serve options to lower the technological barriers+ Print debit cards for new and current members+ Completed internal personal development programs for superior sales and service experience