Kritika Gupta Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Develop and implement business scope through system development, including feature requests and ad-hoc tasks.• Assist in software development on Zoho Creator or other applications as per requirements.• Support release of developed functionality by following necessary procedures.• Monitor and analyze defects reports, determine frequency using scorecards.• Assist in writing test cases and scripts for unit and systems testing.• Create test data as per testing requirements.• Verify deliverables against agreed scope to ensure quality.• Close tickets within SLA.• Analyze and troubleshoot problems, delegate or resolve issues related to information systems.• Act as a communication medium between Blue's development team and Zoho Creator support team.• Follow up and escalate issues reported to Zoho Creator support team.• Oversee system integrations to optimize data flow and reduce redundancy.• Conduct system analysis, propose enhancements for increased effectiveness and efficiency.• Organize and facilitate trainings, meetings, workshops for stakeholder engagement.• Develop end-user materials, training handouts, and technical documentation.• Maintain user documentation.• Gather requirements, accommodate risks and dependencies during system design.• Communicate requirements to developers.• Create and monitor schedules, report any challenges causing delays.• Maximize scorecards for data governance, reporting, and analytics.• Create and maintain dashboards using Zoho Analytics or other tools.• Provide timely reports based on requirements.• Monitor data flow, perform user profiling, and access control.• Carry out risk management activities.• Report to management, perform project management tasks.• Create reports as per reporting demands.

Gurugram, Haryana, India

• Reviewed documentation, for the project requirements and specifications, developed test plans and maintained test cases and test results.• Designed, developed and supported frameworks for test infrastructure and provided automation expertise.• Conducted testing activities, including functional, regression, and performance testing, to identify any defects or issues.• Reported incidents to the development team and worked with them to resolve the issues.• Tracked issues through the entire project life cycle, from identification to resolution.• Recommended new technologies to ensure quality and improved test automation. • Collaborated with developers, business analysts, and other stakeholders to ensure that the project is delivered on time and is of high quality.Business Analyst:• Assessed business requirements, recommended project priorities and advised clients on options, risks and specifications.• Assisted the Testing and Quality Assurance team for the functional documentation to be translated into test plans. • Facilitated the implementation of new functionality through training sessions, demos and appropriate documentation.• Engaged with designers, developers and testers to transform user and systems requirements into functional technical specifications.• Supported the testing teams in gathering requirements and using test cases to deliver the product, performance and user acceptance testing.• Adhered to existing standards including the system development life cycle (SDLC) and project management methodology (PMLC).• Conducted testing activities, including functional, regression, and performance testing, to identify any defects or issues.

Chennai, Tamil Nadu, India

• Provided designs for automation frameworks, developing solutions for performance testing and automating test data. • Achieved strategic engineering objectives of teams by the adoption of effective industry patterns and practices. • Analyzed user requirements and design software solutions to meet those needs.• Identified quality issues, generate test reports and find the root cause for a bug.• Responsible for writing, testing and maintaining computer programs and applications.• Undertook debugging and troubleshooting for software errors and defects.• Collaborated with team members to ensure that software projects are completed on time and within budget.• Conducted system testing and validation procedures to ensure high-quality software deliverables.• Analyzed business requirements to understand the project needs and to determine how the application can best functionally fulfil the same.• Responsible for business requirements, technical designs, technical specifications, test strategies, test cases and other supporting documentation required.• Collaborated with system architects and development teams for System Requirements Specification document.• Provided designs for automation frameworks, developing solutions for performance testing and automating test data.

Bachelor’S Degree, Electronics And Communications Engineering

High School