- Create training materials (user manuals and videos) of the UK based customer projects by working closely with related consultants and stakeholders.- Prepare, execute and evaluate employee & customer educational programs.- Enhance employees’ skills, performance, productivity and quality of work by conducting skills gap analyses, identifying training and developmental needs of the professional services team with line managers.- Drive suitable training initiatives that build loyalty… Show more - Create training materials (user manuals and videos) of the UK based customer projects by working closely with related consultants and stakeholders.- Prepare, execute and evaluate employee & customer educational programs.- Enhance employees’ skills, performance, productivity and quality of work by conducting skills gap analyses, identifying training and developmental needs of the professional services team with line managers.- Drive suitable training initiatives that build loyalty to the firm.- Map out long-term training plans for internal teams & customers when required.- Liaise with external partners and outsource training, as needed.- Gather feedback from trainees and trainers after course completion.- Assist in updating the curriculum as per long-term business requirements. Show less