Kritika Goundar Email & Phone Number

Australia

Australia

Promoting life by providing aged, health and community services, inspired by the Catholic tradition. Recognises the basic goodness of all people, and the need to appreciate the richness of life to help drive and assist elderly people finding their own sense of personal fulfilment, independence and belonging- Manage Roster mailbox - Equitable distribution of workload- Ensure all documentation received with service requests will support Care Workers with service delivery- Arrange services in cooperation with coordinators, community workers and external agencies.- Act on client feedback.- Allocated services - Allocated the appropriate Community workers to client services - Facilitate the transition to alternative agencies when required.- Liaise with coordinators to ensure effective client care- Provide input into person requirements for vacant roles in the region and assist with final recruitment decisions as required.- Provide induction for new roster officers.- Ensure that staff and volunteers understand their accountability, performance expectations and role in the delivery of service - Support staff with the acquisition of new skills and processes- Actively collaborate with Senior Team Leader to ensure consistent lines of communication- Performance Management of staff - Client/Community Worker file maintenance, entry of dated notes and scanning of relevant documents.- Maintain client/community worker confidentiality- Prepare statistics and reports as required - Occupational Health & Safety Guidelines

Australia

Mission Australia is a non-denominational Christian charity that has been helping vulnerable Australians move towards independence for more than 155 years.Every day they support people nationwide by combatting homelessness, assisting disadvantaged families and children, addressing mental health issues, fighting substance dependencies, and much more. - Individual case management of clients, some of whom may have barriers to employment- Coaching clients through their job plan- Job matching clients and negotiating job placements with the employer- Delivering group learning sessions- Reverse marketing to local business- Mentoring and supporting clients post job placement ensuring they are succeeding and sustaining in their employment placement- Conducting employment services activities compliant with contractual and legislative requirements.

 Answering incoming telephone calls in a timely and professional manner and ensuring messages are forwarded to the appropriate person in a timely manner. Promoting the services of Pegasus Personnel to both clients & candidates, and/or refer to appropriate Customer Relations Officer or Manager. Assisting with the Management of the bookings inbox on a daily basis, entering shifts rosters & jobs into the database. Database maintenance, this includes checking all client, staff and shifts details are entered correctly and changing/updating when required.  Conducting Service follow up calls with both clients & candidates communicating any achievements, incidents, concerns or feedback at the weekly meeting & on a daily basis with the Chief Operating Officer. Greeting visitors to Pegasus and responding appropriately. Supporting & assisting the Chief Operating Officer with onsite meetings, catering, housekeeping and preparation required. Liaising with candidates/casual staff including: Preparing interview packs, arranging meetings and assisting at induction training if required. Supporting the services team with filling roles under the instruction of the Chief Operating Officer. Liaising with office staff re any stationary, office supplies and general maintenance requirements for the office, and ordering equipment with approval from the Chief Operating Officer.  Filing and general administration as required. Assisting the Chief Operating Officer with marketing and promotions for both clients & candidates. Preparing Pamphlets or Brochures as required. Timely preparation of correspondence, minutes and reports. Attending company meetings as required

 To provide care, support and training to clients in accordance with the NSW Disability Services Standards, Out of Home Care Standards, Children and Young Person (Care and Protection) Act 1998. To encourage clients to develop independence in personal care, health and hygiene.  To provide support and assistance, as required, with dignity and respect. To encourage and assist clients to carry out all domestic and household duties, including shopping, cooking, cleaning, ironing, gardening and household maintenance. To complete the above tasks as required. To ensure that clients’ medical reviews and treatments are carried out when required, ensuring that all medication administration is undertaken according to legislation and policies and procedures.  To promote a positive image of clients and Pegasus Community Care Services in the community Working with stakeholders to ensure the individual’s needs are met.  To assist and support clients to develop community skills by facilitating their active participation in all aspects of community living and involvement To assist and support clients with decision-making and problem-solving.  To support clients’ choices to maintain close ties with family (if appropriate) and advocates and to develop meaningful personal and social relationships and networks. Ensure that all services are provided in the least restrictive manner.

Sydney, Australia

 Built Strong Relationships with Customers Customer service face to face  Money Handling Performed general office administration Floor Layout

 Generate new business memberships  Implemented Outbound Telesales Check list  Accuracy of data entered into the CRM  Built Strong Relationships with retailers Customer service  Achieved 40-50 calls per day

Sydney Area, Australia

DIGITAL SALES TEAM LEADER OCTOBER 2007 – PRESENTCareerOne.com.auCareerOne.com.au is a joint venture between News Limited and Monster Worldwide – the world’s biggest online employment site and leadingprovider of digital and technology based recruitment solutions. Over 1.4 Million unique browsers visit CareerOne.com.au monthly.Promoted from Sales Consultant to Team Leader in 2012 to contribute to the growth in market share for CareerOne.com.au through effectivecoaching, motivation and leadership of the Digital Sales Team. Key performance areas include delivering coaching, reporting and administration,sales management, people management and delivering team leadership to four direct reports.Key Accomplishments: Maximised sales consultant productivity by providing consultants with relevant data, lead lists and delivering constructive feedback Trained assigned staff in cold calling, prospecting clients and how to generate and source qualified leads Monitored accuracy of data entered into the CRM Directed all sales and service related aspects for individually assigned accounts Assisted in training new employees in system operations via double jacking Managed reporting requirements such as KPI reports and ad hoc reports Participated in weekly production meetings Achieved 60-70 calls per day Within six months 3 out of 4 sales consultants achieved target Overall the team has consistently hit budget and is on track to surpass its best sales record; Established to help its customers members access high quality, value for money and personalised financial advice. Sold Life Insurance to clients on behalf of Westpac Banking Corporation Delivered Customer Service Coaching to new staff members Qualified suitable customers to call and sell Life Insurance

Vital Partners is an offline dating agency. Interviewed male and female clients to understand their interest in the type of partner they would like to meet Managed customer account keeping Performed data entry general customer service Effectively managed time to ensure customer satisfaction was maintained through call interaction Resolved customer complaints by listening to their concerns and turned the situation around to a positive outcome for all parties

 Sold Life Insurance to clients on behalf of Westpac Banking Corporation Delivered Customer Service Coaching to new staff members  Qualified suitable customers to call and sell Life Insurance

Red Rooster is Australia’s largest roast chicken operation with over 360 stores across Australia and employs over 7,500 staff. Ensured the highest standards of customer service was maintained through efficient and fast food preparation Coached and motivated staff to deliver the highest levels of customer service resulting in repetitive business Accountable for delegating tasks to staff, budget control, staff rostering and ordering stock

 Ensured the highest standards of customer service was maintained through efficient and fast food preparation Coached and motivated staff to deliver the highest levels of customer service resulting in repetitive business Accountable for delegating tasks to staff, budget control, staff rostering and ordering stock

Coles is a leader in food retailing, operating over 760 stores throughout Australia and employing more than 94,000 team members. Colesservices over 4.5 million customers every week, offering convenience shopping. Managed a team of 60 customer service representatives within the service desk team Ensured fast paced customer service was maintained and the highest levels of customer service were achieved Performed general office administration Delegated tasks to staff Managed a budget Controlled rostering, ordered stock and managed stock take

Hungry Jack’s has 340 stores in Australia, 900 managers and over 18,000 crew members to run the day-to-day operations. The business placesgreat importance on training and developing new people. Underwent Hungry Jack’s training covering ways to develop teamwork, leadership and effective communication with co-workers andcustomers Trained 30 staff in the highest standards of customer service Ensured highest levels of customer service were achieved Delegated tasks to staff Budget control Rostered and trained staff in customer service ethics and principles Ordered and conducted stock take