Kriti Kapoor Email & Phone Number

Singapore

🧘‍♀️ Embracing My Inner Sage: Positive Intelligence (PQ) Coaching Program and Yoga Teacher Certification.🚀 Upskilling: Digital Transformation & Change Management Training with Digital BCG Academy.🌏 Returning to Singapore: Rest, recharge, reconnect, discover and chart a new course!

Executive Council for Leading Change is where leaders of large scale transformation and change get together to strategize with peers, share battle-tested approaches, and get the unfiltered insights and real-world best practices they can't find elsewhere. 250 select members are executive level leaders of large enterprises, with active chapters in Los Angeles, San Francisco, Seattle, Chicago, New York City and Singapore.

San Jose, Ca, Us

The Chief Marketing Officer (CMO) Council is a leading platform for senior marketing leaders, uniting over 16,000 members managing nearly $1 trillion in annual marketing spend. This community delivers critical insights, best practices and fosters collaboration, empowering executives to craft impactful marketing strategies across industries globally.

Palo Alto, Ca, Us

Designed HP’s Digital Practices framework in strategic partnership with HR and key BU stakeholders. Built and scaled programs from concept to enterprise-wide adoption of Agile skills, Intelligent Automation, and Digital Business Process Management.• Scaled automation adoption from 250 to 5,000+ citizen developers through a new social learning strategy and programs, resulting in 2,000+ automations go live, 250,000+ hours saved, and over US$4M in cost and risk avoidance.• Secured US$500K+ from HP’s CFO to accelerate citizen developer programs — including bot-a-thons, gamified learning and creating HP’s first Automation Academy. • Developed 20% of HP’s workforce in Agile ways of working, grew to a 2,000+ strong community of practice, onboarded 200+ Ambassadors, and increased participation 6x through webinars, workshops, new tools, playbooks and cross-functional engagement.• Created Future of Work Academy in partnership with HP EDU and Microsoft, 3,000+ students from 60+ HBCUs and community colleges participated, 50+ internships offered since launch. • Raised $250K in seed funding to enhance digital business education for 250,000+ underserved students by FY25. Delivered two courses, reaching 70,000 learners in year one.

New York, Ny, Us

New York, Ny, Us

Revamped global strategy and engagement programs to scale the Robotic Process Automation (RPA) developer community, leading a team of 9 community strategy and program managers. Role impacted by company restructuring, 6-month tenure.• Onboarded 500,000+ users to UiPath Studio/StudioX, Connect, and Automation Marketplace; enabled 350,000+ enrollments in UiPath Academy. • Accelerated community growth by 30% through regional meetups, hackathons, MVP programs, and launched the RPA League initiative to engage higher education students.

Redmond, Washington, Us

Restructured global community team and vendor strategy to optimize customer support experience across Microsoft Answers and third-party social media, managing 1.5M+ queries in 24 languages and supporting 1B+ annual visits.• Drove 40x faster response, 6% higher resolution rate, 13pts NSAT improvement and 38% cost reduction, transformed community support with a gig-based service model. • Realized US$8M annualized cost savings over 3 years via greater forecasting and service delivery robustness; drove US$25M in annualized cost avoidance by optimizing the Microsoft Answers platform experience. • Bettered social media support resolve rates by 15%, improved NSAT by 12pts, and halved time to first response, without exceeding operating budget. • Boosted self-help engagement 4x and reached 200K annual interactions via new social media content introduction.

Palo Alto, Ca, Us

Redesigned the structure and strategy of a 30-member global team across six countries, streamlined US$3M budget, managed 1.2M annual customer interactions in seven languages. Grew HP Support Forums multilingual community membership by 25% YoY, reaching 2M users and 125M annual visits.Delivered US$20M in cost avoidance through customer experience optimization, improved support NPS by 13 points, resolution rates by 11 points, and cut US$1M via offshoring.Launched HP Support on WeChat, reaching 700K followers in 2 years, achieving 60 NPS, 80% issue resolution (2x industry average), and generating US$1.5M SPOS revenue.Boosted social media response rates from 27% to 53% in two years while managing a 242% increase in case volume.Supervised 1.5M+ incoming customer queries during 3 HP Expert Days, team coordinated 1,000+ volunteers globally.

Palo Alto, Ca, Us

Led a team of 16 across 12 countries, driving profitable growth of HP’s $6B+ Enterprise portfolio. Drove demand generation for big data, enterprise mobility, cloud computing, security, and data center transformation.Developed account-based marketing (ABM) plan for 170 strategic and 6,000+ named accounts, managing a $1.5M budget and directing $20M+ annual spend, increasing marketing-generated revenue from 1.1% to 3.8%. Improved quality of customer contact database from 200+ to 4,500 contacts (40x growth), achieving a 20% open rate (vs. 2% industry average).

Round Rock, Texas, Us

Led regional marketing strategy for Dell’s US$1B+ servers, solutions, and public sector businesses. Managed a US$1.2M budget and a 12-person team, optimizing budget management, strategic planning, and operational efficiency, including lead capture and pipeline generation.Delivered 450+ regional events and roadshows, generating a US$50M pipeline. Key initiatives included India’s Government to Citizen Forum and Dell’s Global Platinum Summit, engaging 100+ CIOs.Pioneered industry solutions marketing for education, healthcare, and government. Developed a US$140M+ business plan and launched the “Connected Classroom” campaign with Intel, creating 8 proof-of-concept sites and engaging 1,000+ schools, resulting in 250+ media mentions. Received a VP/Gold Award for contributions to the public sector/K12 business.Led the cross-functional launch of Dell’s 10th Generation Servers across 12 countries.

Round Rock, Texas, Us

Led marketing across 6 countries, driving growth for Dell’s US$500M+ Home & Small Business (HSB) and US$1B+ server business. Focused on strategy localization, product lifecycle, partner engagement, and sales enablement. Progressed from Senior Product Marketing Manager to lead regional marketing team within 2.5 years.Led high-impact new product introduction, generating US$3M in incremental margin, and trained 1,200 sales reps across 10 countries, earning recognition for the "best product launch ever." Delivered 30% year-on-year growth in server shipments, contributing US$2M+ in incremental revenue. Recognized with "Rookie of the Quarter" and "VP/Gold" Awards for outstanding business contributions.

Harris County, Texas, Us

Houston, Texas, Us

Mba, Entrepreneurship & Marketing

Bsc, Computer Science & Information Systems

Continuing Studies

Executive Education, Digital Transformation & Change Management