Customer Success Manager
Current
Nov 2024 - Present
AeroLeads people directory · profile
Kriti Sharma Email & Phone Number
Digital Customer Success Strategy | Versatile CSM, Global Collaboration, Creative Solutions
at
Cato Networks
1 work email found
@exabeam.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Digital Customer Success Strategy | Versatile CSM, Global Collaboration, Creative Solutions
Location
San Francisco Bay Area, United States, United States
Who is Kriti Sharma? Overview
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Quick answer
Kriti Sharma is listed as Digital Customer Success Strategy | Versatile CSM, Global Collaboration, Creative Solutions at Cato Networks, based in San Francisco Bay Area, United States, United States. AeroLeads shows a work email signal at exabeam.com and a matched LinkedIn profile for Kriti Sharma.
Kriti Sharma previously worked as Customer Success Manager at Cato Networks and Digital Customer Success Strategy at Exabeam. Kriti Sharma holds Master’S Degree, Ms- Cybersecurity from San José State University.
Company email context
Email format at Cato Networks
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{first}@exabeam.com
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Profile bio
About Kriti Sharma
I am a dedicated professional with over 12 years of experience in CSM, digital CSM, cyber security, networks .Recently working in Exabeam as Digital Customer Success Strategy, my recent focus has been on leveraging Gainsight to orchestrate customer journeys, enhancing the synergy between high-touch and low-touch engagements. It's a role that encapsulates my competencies in customer success and strategy, underpinned by my technical foundation in cybersecurity.Previously as a Customer Success Manager, my efforts were anchored in creating value-driven customer experiences and operational excellence. The comprehensive strategies developed in collaboration with cross-functional teams showcase my dedication to fostering customer-centric growth and my proficiency in vulnerability management and networking.
Listed skills include Networking, Ccna, Itil, Telecommunications, and 39 others.
Current workplace
Kriti Sharma's current company
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9 roles
Kriti Sharma work experience
A career timeline built from the work history available for this profile.
Digital Customer Success Strategy
- Working on Gainsight to create journey programs to helps CSM's deliver more seamless customer experience by helping orchestrate several specific operational processes for our high-touch and low-touch customers into single journey-Own overall Digital touch strategies for onboarding, adoption, nurturance, & growth of Customers, leading to repeatable.
Feb 2024 - Nov 2024
Customer Success Manager
- Orchestrated strategic account management of $7.5M+ ARR, fostering enduring relationships with 15+ key clients, aligning solutions with their business objectives.
- Conducted bi-annual business reviews with key stakeholders, identifying areas for improvement and aligning product usage with customer objectives.
- Skillfully navigated and revitalized at-risk accounts, employing strategic interventions that not only retained the customer but also secured a successful contract renewal, mitigating potential churn.
- Spearheaded proactive communication initiatives, ensuring timely client support, and serving as a reliable point of contact for issue resolution.
- Proficiently handled escalation, swiftly addressing challenges and collaborating cross-functionally to ensure customer satisfaction and retention.
- Utilized data analysis techniques to derive actionable insights, optimizing the customer experience and drivingcontinuous improvement.
Nov 2020 - Feb 2024
Technical Manager- Cybersecurity
Aug 2019 - Nov 2020
Technical Account Manager
- As a technical liaison between security conscious clients and Qualys, responsible for supporting cloud security product adoption, implementation and evangelizing security practices. Responsible for identifying all.
- Provide product and technical support for sales during all phases and work on the customer use cases to architecture and map the product according to customer needs.
- Assist clients in developing their security program by understanding their environment, their use-case and then mapping our SAAS solutions to their ecosystem.
- Drive the use of security best practices in on prem and cloud infrastructures by closely working with customers from the initial deployment (in virtualized env., AWS, Azure, GCP, Oracle) to the program's maturity
- Assist Mid-Enterprise customer in the deployment process (Streamline deployment of Qualys. solutions in AWS, Azure & GCP in the production and development environments).
- Respond to customer questions on technical and business related issues.
Jun 2018 - Aug 2019
Web Designer
Feb 2017 - Sep 2017
Network Engineer
Worked as a LAN and WLAN Technical designer. Responsible for handling and preparing project solution high level and low level designs, implementing the solutions for high criticality accounts Procter & Gamble and Novartis. Responsibilities included working with onsite resources in planning the site infrastructure, creating BOM's through CCW, and preparing.
Sep 2013 - Jan 2016
Senior Network Analyst
Started as an intern and graduate engineer trainee.My project was GAP Inc, Pleasanton, CA,USA as a Network engineer. I was in-charge of planning, management and troubleshooting of issues related with LAN, WAN, IPSec VPN's, SRX 3600 and ASA firewalls. Implementation of global and local Load Balancing policies in F5 LTM and GTM.Implementation of traffic.
Aug 2011 - Aug 2013
Jan 2011 - Jun 2011
2 education records
Kriti Sharma education
Master’S Degree, Ms- Cybersecurity
San José State University
Bachelor’S Degree, Electrical, Electronics And Communications Engineering
Punjab Technical University
FAQ
Frequently asked questions about Kriti Sharma
Quick answers generated from the profile data available on this page.
What company does Kriti Sharma work for?
Kriti Sharma works for Cato Networks.
What is Kriti Sharma's role at Cato Networks?
Kriti Sharma is listed as Digital Customer Success Strategy | Versatile CSM, Global Collaboration, Creative Solutions at Cato Networks.
What is Kriti Sharma's email address?
AeroLeads has found 1 work email signal at @exabeam.com for Kriti Sharma at Cato Networks.
Where is Kriti Sharma based?
Kriti Sharma is based in San Francisco Bay Area, United States, United States while working with Cato Networks.
What companies has Kriti Sharma worked for?
Kriti Sharma has worked for Cato Networks, Exabeam, Qualys, San Jose State University, and Bt Global Services.
How can I contact Kriti Sharma?
You can use AeroLeads to view verified contact signals for Kriti Sharma at Cato Networks, including work email, phone, and LinkedIn data when available.
What schools did Kriti Sharma attend?
Kriti Sharma holds Master’S Degree, Ms- Cybersecurity from San José State University.
What skills is Kriti Sharma known for?
Kriti Sharma is listed with skills including Networking, Ccna, Itil, Telecommunications, C, Routing, C++, and Team Management.
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