Kriti Sharma Email & Phone Number

Tel-Aviv, Il

Foster City, California, Us

- Working on Gainsight to create journey programs to helps CSM's deliver more seamless customer experience by helping orchestrate several specific operational processes for our high-touch and low-touch customers into single journey-Own overall Digital touch strategies for onboarding, adoption, nurturance, & growth of Customers, leading to repeatable successes-Lead the digital buyer journey and automating the renewal experience.-Work with Customers and internal teams to establish success criteria and methodology to aid the customer in achieving their goals, maintaining excellence with the product strategy.-Operationalize early indicators of renewal risk in the Digital touch segments and action plans to remediate risk-Operationalize the processes that impact Customer Success and various internal teams (Renewals, Sales Ops, Product, Training, etc)-Scale the digital delivery of an excellent customer experience via strategic outreach, campaigns, automation, our Customer Community, and more-Represent and advocate Customer needs, issues and feedback cross-departmentally with Product, Engineering, Sales, Marketing and Support-Expand and utilize Customer Success systems and health models to engage with unhealthy Customers proactively and remove blockers-Working on Gainsight to create journey programs to helps CSM’s deliver a more seamless customer experience by helping orchestrate several specific operational processes for our high-touch and low-touch customers into a single journey.

Foster City, California, Us

Orchestrated strategic account management of $7.5M+ ARR, fostering enduring relationships with 15+ key clients, aligning solutions with their business objectives.• Conducted bi-annual business reviews with key stakeholders, identifying areas for improvement and aligning product usage with customer objectives.• Skillfully navigated and revitalized at-risk accounts, employing strategic interventions that not only retained the customer but also secured a successful contract renewal, mitigating potential churn.• Spearheaded proactive communication initiatives, ensuring timely client support, and serving as a reliable point of contact for issue resolution.• Proficiently handled escalation, swiftly addressing challenges and collaborating cross-functionally to ensure customer satisfaction and retention.• Utilized data analysis techniques to derive actionable insights, optimizing the customer experience and drivingcontinuous improvement.• Pioneered comprehensive customer education programs, empowering clients with in-depth product knowledge andcontributing to increased user proficiency.• Championed successful contract negotiations, aligning terms with customer expectations and securing renewals,contributing to revenue growth.• Led cross-functional collaborations with sales, product teams and partners, ensuring a cohesive approach to customer success and facilitating product enhancements based on customer feedback.• Demonstrated a consistent track record of surpassing managerial expectations, garnering the highest accolades in performance evaluations, and consequently meriting a salary increase in acknowledgement of outstanding contributions to customer success.

Foster City, California, Us

Foster City, Ca, Us

As a technical liaison between security conscious clients and Qualys, responsible for supporting cloud security product adoption, implementation and evangelizing security practices. Responsible for identifying all technical and business issues of prospects and customers to assure technical feasibility and complete customer satisfaction through all stages of the sales process.● Provide product and technical support for sales during all phases and work on the customer use cases to architecture and map the product according to customer needs.● Assist clients in developing their security program by understanding their environment, their use-case and then mapping our SAAS solutions to their ecosystem.● Drive the use of security best practices in on prem and cloud infrastructures by closely working with customers from the initial deployment (in virtualized env., AWS, Azure, GCP, Oracle) to the program's maturity ● Assist Mid-Enterprise customer in the deployment process (Streamline deployment of Qualys . solutions in AWS, Azure & GCP in the production and development environments).● Respond to customer questions on technical and business related issues.● Guide customers and partners towards to NIST, HIPAA, ISO, GDPR, SOC, PCI-DSS etc. compliance .● Act as a technical resource and deliver detailed technical presentations for End point, Web Application and Container Security.

San Jose, Ca, Us

London, Gb

Worked as a LAN and WLAN Technical designer. Responsible for handling and preparing project solution high level and low level designs, implementing the solutions for high criticality accounts Procter & Gamble and Novartis. Responsibilities included working with onsite resources in planning the site infrastructure, creating BOM's through CCW, and preparing design documents. Also worked on the pre sales and Cisco ordering E2E delivery of the solution design for the BASF project. As part of pre-sales I had worked on multiple accounts for preparing the CAF which further provides the ordering of the network devices and cost for creating the Cisco web orders. Acted as a mentor for new joiners in the team.Completed the CCNA Wireless and CCDA (design architecture).certifications.

Noida, Uttar Pradesh, In

Started as an intern and graduate engineer trainee.My project was GAP Inc, Pleasanton, CA,USA as a Network engineer. I was in-charge of planning, management and troubleshooting of issues related with LAN, WAN, IPSec VPN's, SRX 3600 and ASA firewalls. Implementation of global and local Load Balancing policies in F5 LTM and GTM.Implementation of traffic filters using Standard and Extended access-lists, Distribute-Lists, Route Maps. I was responsible for checking the network monitoring tools like Nagios, OpenNMS. Completed CCNA R&S certification.

Gurgaon, Haryana, In

Internship student

Master’S Degree, Ms- Cybersecurity

Bachelor’S Degree, Electrical, Electronics And Communications Engineering