Kritsana Yodpetch Email and Phone Number

o Support Mobile Application with Retail Business unit, Bank Branch and Call Centero Solve problem and find out solution by tier 2.o Coordinating with third party for Banking system operation.o Performance testing of new versions applications of SIT and UAT systems.o Support and handle problem with end users (customer) for Mobile Application

o Manage Team to support IC and Clients with the Equity / Derivative Trading System (FREEWILL, SETTRADE, HORIZON and Internet Trading).o Manage any Project from kick off to Go-Live.o Co-operate analyze and planning Infrastructure and network with outsource team (IBM).Support IC and Clients with Block Trade System.o Coordinating with Vendors and Stock Exchange of Thailand for trading system operation.o Implementing and training new functions.o Effective team delegation skill on implementing new release of UAT server.o Delegate team to running all tests for an efficiency of trading solutions.o Manage and training Customer Care for Support Clients.o Manage Team to support Users with Helpdesk Team.

o Manage Team to support IC and Clients with the Equity / Derivative Trading System (FREEWILL, SETTRADE, EFINTRADE, HORIZON, FIDESSA and Internet Trading).o Support IC and Clients with Funds system (SEAL System).o Coordinating with Vendors and Stock Exchange of Thailand for trading system operation.o Implementing and training new functions.o Effective team delegation skill on implementing new release of UAT server.o Delegate team to running all tests for an efficiency of trading solutions.o Manage and training Customer Care for Support Clients.o Manage Team to support Users with IT HelpDesk System.

o Manage and Sale areas for exhibit to customer.o Post-sales coordination between customers and operational departments.

o Handled customer complaints.o Coordinated with internal developers and customers.o Support system to work effectively. o Testing depth to a system error.o Project Leader.o Pre-sale IT system.o Implement and Training new clients (Brokers)