• Resolved complex technical issues by providing exceptional support and troubleshooting for end-users.• Implemented process improvements that streamlined operations and increased overall efficiency.• Monitored system performance to ensure optimal functionality and swiftly addressed any arising issues.• Balanced inventory against internal system and customer portals.• Managed a team of 4 direct reports.

• Led a diverse team, fostering a collaborative environment that encouraged open communication and productivity.• Facilitated process pay settlements to ensure timely and successful payment for 900 company employed drivers and 900 independent contractor drivers.• Analyzed and balanced financial data for driver expenses.

• Prepared detailed financial reports to provide insights on financial performance and support strategic decision-making.• Executed data reconciliation processes to ensure accuracy and consistency across financial records.

• Led a diverse team to achieve departmental goals and improve overall productivity.• Managed invoice processing and ensured timely payment from customers to maintain cash flow.• Prepared accurate financial reports to support strategic decision-making and budget planning.• Streamlined collections processes to enhance efficiency and reduce outstanding receivables.• Oversaw payment reconciliation to ensure accurate financial records and resolve discrepancies.• Facilitated effective customer communication to strengthen relationships and address concerns.

• Processed customer orders efficiently, ensuring accuracy and timeliness in order fulfillment.• Maintained detailed and organized records of customer interactions and transactions for reference.• Resolved customer complaints promptly, focusing on delivering satisfactory solutions and enhancing customer relations.• Handled customer inquiries with professionalism, providing timely and accurate information to address their needs.• Provided comprehensive product information for customers to make informed purchasing decisions.

Administered the management of sales orders to ensure timely processing and fulfillment of customer requests.

• Led a diverse team to achieve departmental goals and improve overall productivity.• Managed invoice processing and ensured timely payment from customers to maintain cash flow.• Prepared accurate financial reports to support strategic decision-making and budget planning.• Streamlined collections processes to enhance efficiency and reduce outstanding receivables.• Oversaw payment reconciliation to ensure accurate financial records and resolve discrepancies.• Facilitated effective customer communication to strengthen relationships and address concerns.

• Managed the timely processing of invoices to ensure accurate billing and maintain strong customer relationships.• Implemented process improvements that streamlined operations and increased efficiency across departments.• Executed customer collections efforts to recover outstanding debts while maintaining positive customer relationships.• Performed payment reconciliation to verify and resolve discrepancies in financial records.