Krizhel Conte Email & Phone Number

Handles Airtasker tickets on my own and the team's inboxes. Primary front-line support of our main channel for delivering service and experience to our users via but not limited to our email channel. Supports across a range of requests including general enquiries, refund management and task moderation. Quickly and accurately actions on requests from users.

Metro Manila, National Capital Region, Philippines

UrbanYou Support, Job-Filling and Sales Back-upAllocating bookings to service professionals and ensuring all jobs for the upcoming day have been allocated. Responding to leads generated for potential new sales via online channels. Monitoring customer support channels outside of Australian working hours, to deal with any emergencies or last-minute booking.

Pasig, National Capital Region, Philippines

This is a sub-category for Maintenance Associate. We create work orders to dispatch a maintenance technician to residents from multiple property managements who leave voicemails asking for maintenance. Required service requests per hour is 20. I usually process 30-35 requests in an hour.

Pasig, National Capital Region, Philippines

I became crossed-trained from Maintenance to Resident Support. In a day, I get both kinds of calls randomly. Here, we file complaints and/or requests on behalf of our current tenants or prospects and send it to multiple property managements via Salesforce. Example of which is setting up a tour in the property for prospects, pricing and availability.

Pasig, National Capital Region, Philippines

We create tickets to have a maintenance technician from multiple property managements be dispatched to fix current tenants' maintenance concerns like AC that is blowing hot air, light bulbs that are out, oven that does not heat up and anything related to maintaining the property management's homes.

Pasig, National Capital Region, Philippines

We are an offshore counterpart of an onsite leasing agent for multiple property managements who promotes properties to gain leads. We provide general information such as: pricing and availability of market rate homes, included utilities, minimal qualification guidelines, and community features/amenities. We then set them up for a tour to see the actual.

Pasig, National Capital Region, Philippines

Multiskilled voice representative who takes calls for 2-3 different lines of businesses depending on the call volume.

Pasig, National Capital Region, Philippines

I was a support for Manila and Cebu sites for my mother-skill, Maintenance. In Manila, I cover 5 different LOBs as I am cross-trained too. I basically do what a Team Lead Apprentice does, like taking supcalls for my mother skill, balances Service Level, coaches and helps focus-agents with KPI opportunities (CSAT, AHT & QA) to hit the goal, reports system.

Quezon City, National Capital Region, Philippines

Microsoft Corporation (Windows)We walk the users through on troubleshooting or setting up any Windowsoperating system actions like installing the operating system, networkconnectivity issues, system sound troubleshooting and anything around theoperating system.

We support agents who have product-facing challenges, took supcalls, coached peers who dipped in CSAT goal, did deep-drive analysis on failed CSAT scores and oversaw service level by doing realtime monitoring.

Quezon City, National Capital Region, Philippines

Optus TelecommunicationsWe help customers in understanding their bills, submit credits for necessaryadjustments, upsell and anything related to servicing the customers' mobile plansubscriptions.

Quezon City, National Capital Region, Philippines

AT&T U-VerseWe walk the customers' through in troubleshooting or setting up their internet connectivity and cable TV concerns, minimal billing explanation, upselling and dispatches an AT&T technician for resolution.

Madaluyong City

Dish NetworkWe walk the customers' through in troubleshooting or setting up and cable TV concerns, full billing explanation, upsell and anything related in servicing our customers' cable TV plan subscriptions.

Cainta, Calabarzon, Philippines

AT&T High Speed DSLWe walk customers through with their internet connectivity concerns and alsohelp them setup their modem/router kits.

Bachelor Of Science In Business Administration, Legal Management

Bachelor Of Elementary Education