Hey, my name is Krizia Pomar, but you can call me Kaye. I started working when I was 14 years old back in Australia. I started as a front cashier at McDonald then got another part-time job at Crust Pizza. I worked while studying until I finished my vocational studies at TAFE NSW. When I returned to the Philippines, my first career was as a Call Center Representative. I started this journey with Convergys (AT&T account) in Glorietta 5 for almost a year, then moved to RingCentral, housed within Acquire Asia Pacific, and I have been a family for 9 long years. I started as a Tier 1 inbound support agent for 2 years, then applied for a Tier 2 support position. I was part of the Tier 2 team for another 2 years, handling complex product issues within a service portal, IP phone devices, mobile apps, and call routing. I was then promoted to be part of the Quality of Service Team, handling network analysis, troubleshooting, and configuration for another 2 years; then, I applied for a Product Trainer position. I handled upskill training for Tier 2 and applied QoS onboarding and other Tier 1 upskill training. After a year of being a product trainer, I applied for a Process Analyst position handling process improvement, analysis, and process mapping. Hobbies: I like reading (No specific kind of books), watching movies, cleaning our house, driving, mountain climbing, trekking, and playing with my son.