Kelsey K. Email & Phone Number

Leveraging my expertise in Gemology I navigate clients through digital product catalogues to select gems/diamonds while collaborating with multiple teams digitally to ensure customer satisfaction and resolution on customer issues. In addition to assisting clients I formulate responses and resolve web-based client queries, answer product/pricing questions, and present analysis and breakdown down of gemological reports via chat or email utilizing Intercom-no.

Manhasset, New York

As Staff Gemologist I spearheaded multiple projects and cultivated beneficial vendors relations while relaying specifications of custom orders within specified deadlines. In 2018 I doubled our targeted sales goals before departure for GIA program. In addition to directing key projects I collaborated with buyers to develop and explore current trends in bridal and fashion jewelry while composing and signing-off on insurance appraisals for new merchandise purchased.

Manhasset, New York

Developed and implemented sales strategies to determine opportunities and maximize market sales; leveraging knowledge of current industry trends to collect customer data, build relationships, and personalize future client development opportunities.Within a year and a half, was appointed by corporate as “Bridal Specialist” and sent to the Gemological Institute of America to complete "Applied Jewelry Professional" program.

Manhasset, Ny

● Directed calls and provided customer assistance on the phone● Applied computer skills with programs such as Microsoft Word

Manhasset, Ny

● Within three months of hire as a brand ambassador, was promoted to a key holding supervisor.● Accountable for personal daily and store goals for sales and revenue.● Maintained neat clean appearance of merchandise and displays.● Opened and closed store on time as key holder and enforced store policies.

Graduate Gemologist

Forensic Psychology