- Managed a team of 4 people for capturing content and updating the same on our app and website. Ensured complete information being shared about the doctor profiles.- Leading a team of 30 people consisting of Medical Officers, SME and TLs and maintained a growth of 8% across the North region. (NCR, Jaipur, Chandigarh).- Maintained average weekly growth of 8% across the North region. (NCR, Jaipur, Chandigarh).- Extracted data using Google Big query, performed EDA to find insight and drive business growth. - Audited calls and upgraded overall call quality score from 80% to 95%, which overall boosted the

- Lead the content & operation team for launching new batches every week and ensured 4 batches are launched every week.- Accomplished a growth of 102% in subscription & 356% in views within one year by managing 35 educators YouTube channel. - Interacting with 7-8 educators on a daily basis to understand the requirements and resolving their issues. - Onboarded 30+ educators for the defense category and ensured timely delivery of agreement with 100% accuracy.- Complete involvement in cross-functional activities with marketing, customer support, operations, and sales teams for growth of the categories.

- Handling multiple accounts simultaneously with prompt resolution of all escalations. - Enhanced visibility of shipments tracking by sharing a dynamic report with the clients which get refreshed every 3 hours. - Analyzed potential of client to increase wallet share, meeting with prospective clients to enhance our customer base. Increased 3 Ton of load in a very short span of time.

- Correct Catalog & appropriate content creation is essential for successful onboarding which I assured by creating automated google form to attain 0% error. - Mentored team members for quality check & verification by utilizing multiple tools, dashboards & google forms.- Analyzed team performance on defined parameters to maintain parity among team members.Identified actionable insights by analyzing data in respect to the business focus/needs.- Took regular sessions of team members to enhance skills and knowledge.