Kristen Mackmull ✔️

Kristen Mackmull ✔️ Email and Phone Number

Customer Success Manager - eastcoast @ Dealer Alchemist
United States
Kristen Mackmull ✔️'s Location
United States, United States
Kristen Mackmull ✔️'s Contact Details

Kristen Mackmull ✔️ personal email

Kristen Mackmull ✔️ phone numbers

About Kristen Mackmull ✔️

As a goal-focused communication leader, I have extensive experience devising, implementing, and directing corporate communication strategies and brand promotion plans via multiple communication channels and platforms. My entrepreneurial mindset allowed me to exceed set targets, translate client expectations into internal/external policies, and transform clients' businesses by identifying inefficiencies and presenting solutions to increase process efficiency. Gaining an advantage from my success-oriented mindset, I have delivered impactful internal/external relations management methodologies and research-based initiatives while growing client engagement revenue.I hold a proven record of utilizing industry knowledge and creating and conducting customized training programs regarding effective techniques to assess customer needs and increase experience by suggesting the best-possible solutions. My versatile expertise lies in cultivating lucrative relationships with vendors, stakeholders, clients, and senior leadership to improve overall performance. A few of my career highlights include:• I am a certified graduate from the top automotive management training program called ATN. I graduated 3rd in my class, and I was specially invited to participate in this management program by ATN after just three months managing Westgate Automotive. • Benefitted the AutoFi company by acquiring one of the largest groups in Lynchburg, Kia of Lynchburg, generating $22K in annual revenue while closing 3 other deals for around $60K.• Utilized expert industry knowledge to identify and capture profitable business advancement opportunities; drove annual revenue of over $647,376 in 2021. • Recognized for exceeding set targets with 1 GRR calculation at 93.68% out of 100%, 21.68% with NRR Cancellations, and managing an annual revenue of 700k in 2022.“Great things in business are never done by one person; they are done by a team f people.”– Steve J.

Kristen Mackmull ✔️'s Current Company Details
Dealer Alchemist

Dealer Alchemist

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Customer Success Manager - eastcoast
United States
Employees:
79
Kristen Mackmull ✔️ Work Experience Details
  • Dealer Alchemist
    Customer Success Manager - Eastcoast
    Dealer Alchemist
    United States
  • Westgate Auto Group
    Corporate Customer Success Manager
    Westgate Auto Group
    United States
  • Westgate Auto Group
    Corporate Business Development Manager
    Westgate Auto Group Nov 2024 - Present
    Raleigh, North Carolina, Us
    As the Centralized BDC Manager at Westgate Auto Group, I lead a team in optimizing lead management processes and improving customer engagement. By implementing data-driven strategies, we achieved a significant increase in sales and customer retention. I also collaborated with cross-functional teams to develop targeted marketing campaigns, resulting in enhanced brand visibility and market presence.
  • Westgate Auto Group
    Business Development Manager
    Westgate Auto Group Jul 2024 - Nov 2024
    Raleigh, North Carolina, Us
    *Highlight* I am a certified graduate from the top automotive management training program ATN. I graduated 3rd in my class, and I was specially invited to participate in this management program by ATN after just three months managing Westgate.I direct the Business Development Center (BDC) operations for the Westgate Automotive Group across multiple locations.My role involves directing a team dedicated to enhancing customer engagement, optimizing lead management processes, and delivering exceptional customer service to drive sales and increase customer satisfaction.I manage key performance indicators (KPIs) related to BDC activities, including lead response times, appointment scheduling, and conversion rates. I prepare regular reports to assess team performance and identify areas for improvement.I also create training programs to continuously improve BDC staff skills and knowledge of products and services.
  • Rocked
    Partnership Experience Manager - Us
    Rocked Mar 2023 - Feb 2024
    Fort Lauderdale, Florida, Us
    Created for Learners | Managers | AccountabilityRockedED is hyper-focused on delivering short, highly-actionable daily videos via mobile app to nearly every role in your sales, service, and management departments. Your coaching, training and development journey will be unique, tailored on your goals, expertise level, and motivational triggers to maximize profitability, job satisfaction, customer acquisition, and customer retention.Learn from over 1,000 guides in 100+ journeys. We keep adding more every month, so your people keep growing. RockED is designed for your pocket. We are mobile-first because your people are always on the GO. Our micro-learning video guides are 2 minutes short. That's how people learn today: in the flow of work.Personal Development Paths:Effective Coaching Sessions:Super-charged Team Huddles:
  • Autofi
    Dealer Success Manager
    Autofi Jun 2021 - Mar 2023
    San Francisco, Ca, Us
    SaaS - Start up - FinTech:AutoFi allows you to build your entire business on the platform, or incorporate our sales and finance tools into your existing system. AutoFi. works with 40+ of the largest automotive lenders in North America.
  • Carnow
    Regional Performance Manager
    Carnow Feb 2020 - Jun 2021
    Raleigh, North Carolina, Us
    SaaS - Start upCarNow’s Real-Time Retail™ platform allows you to engage with consumers at every touchpoint throughout the online to in-store car buying journey.
  • Ihs Markit
    Sr. Client Success Manager | Dealer Relations Manager
    Ihs Markit Jul 2017 - Mar 2020
    London, United Kingdom, Gb
    SaaS - Start Up

Kristen Mackmull ✔️ Skills

Sales Marketing Customer Service Advertising Management Team Building Customer Satisfaction Leadership Fundraising Sales Management Social Media Customer Retention Account Management Digital Marketing Public Relations Microsoft Office Public Speaking Training New Business Development Profit Social Networking Retail Inventory Management Budgets E Commerce Sales Process Marketing Strategy Photoshop Apple Software Promotions Social Media Marketing Recruiting Strategy Marketing Communications Event Planning Pricing Automotive Sales Operations Strategic Planning Automobile Email Marketing Business Development Negotiation Coaching Microsoft Works Microsoft Software Salesforce.com Software As A Service Up Selling Renewals Writing Graphic Design Press Releases Event Management

Kristen Mackmull ✔️ Education Details

  • Troy University
    Troy University
    And Advertising

Frequently Asked Questions about Kristen Mackmull ✔️

What company does Kristen Mackmull ✔️ work for?

Kristen Mackmull ✔️ works for Dealer Alchemist

What is Kristen Mackmull ✔️'s role at the current company?

Kristen Mackmull ✔️'s current role is Customer Success Manager - eastcoast.

What is Kristen Mackmull ✔️'s email address?

Kristen Mackmull ✔️'s email address is kr****@****uto.com

What is Kristen Mackmull ✔️'s direct phone number?

Kristen Mackmull ✔️'s direct phone number is (866) 430*****

What schools did Kristen Mackmull ✔️ attend?

Kristen Mackmull ✔️ attended Troy University.

What skills is Kristen Mackmull ✔️ known for?

Kristen Mackmull ✔️ has skills like Sales, Marketing, Customer Service, Advertising, Management, Team Building, Customer Satisfaction, Leadership, Fundraising, Sales Management, Social Media, Customer Retention.

Who are Kristen Mackmull ✔️'s colleagues?

Kristen Mackmull ✔️'s colleagues are Layth Abdelqader, Tristan Gaebler, Joud Mansour, Mary Aske, Rachel Johnson, Rebecca Fortier, Kelli Ng.

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