• Configure, install, and maintain desktop and laptop workstations including building and deploying standardized computer software images and installing and personalizing computers at the individual user desk by transferring user files, shortcuts, and settings to desktops and configuring, installing, and updating any individual-specific software• Troubleshoot software and hardware-related problems for workstations including virus and spyware reduction.• Respond to remote calls at the courthouse to troubleshoot connectivity problems and application problems. Installs and upgrades hardware and software• Repair, install, and maintain peripheral equipment such as network cards, monitors, and printers.• Collaborate with state and city level help desks and software/hardware manufacturers to obtain advanced support.• Set up AD environment for new users, share storage and group policy • Perform Unlock and reset of password on AD and serve LAN and network nodes for optimal performance• Responsible for user accounts, system policies, and file security in Active Directory• Gather requirements for VPNs setup/troubleshoot as needed• Set up DUO Security in end-users’ city mobile devices • Responsible for setting up of TCP/IP, L3 routing, L2 switching, Multicast, firewalls, QOS• Perform super user role of the asset management system. • Manage inventory storage, organize equipment as needed, and stock new and surplus old IT equipment according to City policy• Assist with bug fixes, development, and deployment of software patches, and assist customers with the implementation of patches

• Maintain and support internet-based applications using MS Front Page• Evaluate and Integrate Hardware/Software and Windows workstation/server operating systems(OS)• Document any changes, day-to-day processes, or additions to the system for site upgrades• Provide a daily report which contains the Window’s Operating System along with all the necessarydrivers, software, and files that will be needed for a system• Provide notifications to multiple teams about the missing updates and deployment of hardwaredrivers and software packages• Providing clients with tools to get reinstated to cyber complaint• Checking clients logging in with proper security patches• Perform Unlock and reset of password on AD and serve LAN and network nodes for optimal performance• Responsible for user accounts, system polices, and file security in Active Directory• Gather requirements for VPNs setup/troubleshoot as needed• Troubleshoot and resolve internet outages at client sites• Create or edit firewall policies according to client sites

• Maintain and support internet-based applications using MS Front Page• Migration from Windows 7 to Windows 10• Evaluate and Integrate Hardware/Software and Windows workstation/server operating systems(OS)• Document any changes, day-to-day processes, or additions to the system for site upgrades• Provide a daily report which contains the Window’s Operating System along with all the necessarydrivers, software, and files that will be needed for a system• Provide notifications to multiple teams about the missing updates and deployment of hardwaredrivers and software packages• Providing clients with tools to get reinstated to cyber complaint• Checking clients logging in with proper security patches• Perform Unlock and reset of password on AD and serve LAN and network nodes for optimal performance• Responsible for user accounts, system polices, and file security in Active Directory• Gather requirements for VPNs setup/troubleshoot as needed• Troubleshoot and resolve internet outages at client sites• Create or edit firewall policies according to client sites

o CompTIA Security + Trainingo Hands on job training for Systems Administration and Senior Support Specialist positions (including ticketing system, AD, network drives, VPN, etc.)o Hands on lab experience with Cisco Packet Tracer, Kali Linux, and Windows Server 2016o Hands on hardware related trainings (network printers, memory and storage upgrades)o Scheduled for exam, November 2020

• Deploy a variety of computer equipment including but not limited to laptop, CPU, printer(network and local), monitor etc.• Install new approved software as needed to designated equipment assigned by the daily schedule orthe supervisor• Transfer client data from original computer to new machine and ensure that all data arriveswithout error• Install and test all drivers. Assist user with reconfiguring video to closely replicate original look andfeel• Test printer utilizing programs commonly used by the client• Troubleshoot connectivity issues and report findings back to appropriate staff• Assist in keeping quality control of assets in and out of work areas• Verify with the customer that the job was completed satisfactorily• Installation may include laptops, peripherals or complete workstation with removal of the replacedequipment• Resolve network connectivity issue via remotely• Installed operating system, software, antiviruses and patches• Migration of server 2003 to server 2008• Set up AD environment• Ensure that the Comodo/SharePoint ticket is completed and resolved to the users’ satisfaction

• Managed freight forwarding activities & drafted marketing budget for the company• Planned, managed & directed events and promotional activities for the company• Conducted internal & external analysis for assisting the management in the decision-making process• Developed good business relationships with media & other agencies• Collected & examined various primary & secondary data for obtaining a clear understanding of the industry