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Kyle Remington Matthew Layne, Cspo, Ccsmp, Pmc-Iv Email & Phone Number

Development Professional turned Customer Success Techie šŸ‘ØšŸ½ā€šŸ’» // Powered by Social Impact + Tech for Good šŸ”‹ Driven to make a *real* Difference šŸŒŽ at FreeWill
Location: Washington, District of Columbia, United States 10 work roles 5 schools
1 work email found @gwu.edu LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 100%

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Role
Development Professional turned Customer Success Techie šŸ‘ØšŸ½ā€šŸ’» // Powered by Social Impact + Tech for Good šŸ”‹ Driven to make a *real* Difference šŸŒŽ
Location
Washington, District of Columbia, United States

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Kyle Remington Matthew Layne, Cspo, Ccsmp, Pmc-Iv is listed as Development Professional turned Customer Success Techie šŸ‘ØšŸ½ā€šŸ’» // Powered by Social Impact + Tech for Good šŸ”‹ Driven to make a *real* Difference šŸŒŽ at FreeWill, based in Washington, District of Columbia, United States. AeroLeads shows a work email signal at gwu.edu and a matched LinkedIn profile for Kyle Remington Matthew Layne, Cspo, Ccsmp, Pmc-Iv.

Kyle Remington Matthew Layne, Cspo, Ccsmp, Pmc-Iv previously worked as Strategy Lead, National Feature at Freewill and Senior Customer Success Manager at Freewill. Kyle Remington Matthew Layne, Cspo, Ccsmp, Pmc-Iv holds Master Of Science - Ms, Nonprofit Management from Columbia University.

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*@gwu.edu
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Profile bio

About Kyle Remington Matthew Layne, Cspo, Ccsmp, Pmc-Iv

Development professional turned Customer Success Techie with over a decade of professional experience working with key customers/accounts and building meaningful connections. Skilled in project management, relationship building, and problem-solving, with a passion for "Tech For Good" and social impact initiatives. Motivated by a potential career at the intersection of Marketing and Product. Kyle serves as a Senior Customer Success Manager at FreeWill, Inc., a fundraising-solution tech start-up (B2B, B2C). He also serves as a Founder and Co-Chair of Black Originators and Leaders (BOLD), an ERG supporting Black FreeWillians, and a member of FreeWill's DEI Council. Prior to joining FreeWill, he served as a Development Officer of Major Gifts at the Carnegie Endowment for International Peace. He is currently pursuing his PMI-ACP. He received a BA in Chinese Language, Literature, and Culture from the University of Pittsburgh; an MA in International Affairs specializing in International Economics from the George Washington University; and an MS in Nonprofit Management specializing in Philanthropy from Columbia University, where he also serves as an Associate Instructor. He is based in Washington, DC with his partner and two pups.

Listed skills include Customer Service, Public Speaking, Research, Management, and 17 others.

Current workplace

Kyle Remington Matthew Layne, Cspo, Ccsmp, Pmc-Iv's current company

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FreeWill
Freewill
Development Professional turned Customer Success Techie šŸ‘ØšŸ½ā€šŸ’» // Powered by Social Impact + Tech for Good šŸ”‹ Driven to make a *real* Difference šŸŒŽ
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10 roles

Kyle Remington Matthew Layne, Cspo, Ccsmp, Pmc-Iv work experience

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Strategy Lead, National Feature

Current

Us

Mar 2024 - Present

Senior Customer Success Manager

Us

• Oversee a $2M+ program portfolio of customers with effective relationship-building and project management• Lead and monitor a high-performing team of two customer success managers• Drive success and solution adoption via customer onboarding and strategy review meetings to ensure customers’ success• Identify upsell opportunities and demo new solutions to further increase customers’ ROI and stickiness• Secure renewals through proactive troubleshooting and resolving customer challenges with innovative problem-solving• Founder and Co-Chair of FreeWill’s 1st Employee Resource Group, and active member of FreeWill’s DEI Council

Oct 2021 - Mar 2024

Adjunct Associate Faculty, Associate Instructor

Current

New York, Ny, Us

Leadership & Management of Nonprofits (FALL '24) | Description: Designed to provide students with a comprehensive understanding of how the various functional areas of a nonprofit interconnect to achieve its mission and vision, as well as the skills and knowledge necessary to lead and work effectively with governing boards and other stakeholders.Global Innovation, (SPR ā€˜23 & FALL ā€˜23) | Description: Social impact leaders gain a foundational understanding of innovation strategies, human-centered design tools, and systems change work while critiquing the status quo and developing improved, more diverse, equitable, inclusive, and accessible ways to design products, processes, and services. Discussions lean heavily on innovation with NGOs and INGOs. Nonprofit Ethics, (FALL ā€˜22) Nonprofit Governance, (SPR ā€˜22)• Advise the development of semester curriculum and student engagement activities aligned with learning objectives• Cultivate trusted relationships to drive attendance/participation while resolving concerns to improve overall satisfaction • Execute seamless virtual classroom logistics and operations for a smooth in-person to online transition

Jan 2022 - Present

Development Officer, Major Gifts

Washington, Dc, Us

• Served as a Team Lead on Carnegie's DEI Task Force• Supervised a team of two Prospect Researchers to improve fundraising efforts• Executed targeted international philanthropic strategies for the Board, wealthy individuals, and organizations• Analyzed gift trends and coordinated prospect research to identify qualified Capital Campaign and high net-worth prospects• Built a sustainable individual fundraising program ($50K+), and organized private global salons for donor engagement• Collaborated with Development colleagues in Beijing, Beirut, Brussels, Moscow, and New Delhi

Dec 2018 - Oct 2021

Capstone - Client Manager

New York, Ny, Us

Columbia University's MS in Nonprofit Management Consulting Project 2021• Facilitated consultative conversations between Prepared To Teach and 26 Nonprofit Management Graduate Students• Accurately captured PTT's interests and needs in final report, ensuring alignment with project scope• Proactively resolved challenges between Capstone students and PTT team, maintaining positive project momentum

May 2021 - Aug 2021

Senior Prospect Research Analyst

Washington, D.C., Us

Client Portfolio: Elliott School of International Affairs, GW LAW, Milken Institute School of Public Health, and International Advancement

Jul 2018 - Dec 2018

Prospect Research Analyst

Washington, D.C., Us

Client Portfolio: Columbia College of Arts and Sciences, Textile Museum and Corcoran School of Art, School of Media and Public Affairs, Family Philanthropy, and Gelman Library• Successfully managed multiple division-wide projects to meet FY and Capital Campaign goals• Conducted extensive research on individuals and organizations to secure philanthropic gifts for the University• Strategized key donor engagement with various Colleges’ Chief Development Officers to achieve fundraising targets• Proactively identified new prospects for the University in line with FY metrics• Maintained accurate prospect stages and proposal data for 15 development officers through regular portfolio analysis• Analyzed gift trends, validated data, and mined sensitive information in constituent relationship management database

Jul 2016 - Jul 2018

Development Associate, International Advancement And Principal Gifts

Washington, D.C., Us

• Board member of Connecting Offices to Realize Excellence (CORE) Forum, a professional development forum for all administrative staff in the division• Provided executive support to Associate Vice Presidents and Senior Directors of Development• Successfully managed logistics for international boutique-style alumni and donor events • Conducted cost-saving analysis for FY16 budget formulation • Contributed to the creation and execution of high net-worth prospect cultivation strategies• Enabled productive outreach, stewardship, and strategy discussions with international alumni and donors• Conducted research, data analysis, and prepared briefings on international and principal gift donors.

Jul 2014 - Jul 2016
5 education records

Kyle Remington Matthew Layne, Cspo, Ccsmp, Pmc-Iv education

Master Of Science - Ms, Nonprofit Management

Columbia University

Master Of Arts - Ma, International Affairs

The George Washington University

Bachelor Of Arts - Ba, Chinese Language And Literature

University Of Pittsburgh

Study Abroad, Spanish Language And Literature

Universidad De Sevilla

High School Diploma, General Studies

Gonzaga College High School
FAQ

Frequently asked questions about Kyle Remington Matthew Layne, Cspo, Ccsmp, Pmc-Iv

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What company does Kyle Remington Matthew Layne, Cspo, Ccsmp, Pmc-Iv work for?

Kyle Remington Matthew Layne, Cspo, Ccsmp, Pmc-Iv works for FreeWill.

What is Kyle Remington Matthew Layne, Cspo, Ccsmp, Pmc-Iv's role at FreeWill?

Kyle Remington Matthew Layne, Cspo, Ccsmp, Pmc-Iv is listed as Development Professional turned Customer Success Techie šŸ‘ØšŸ½ā€šŸ’» // Powered by Social Impact + Tech for Good šŸ”‹ Driven to make a *real* Difference šŸŒŽ at FreeWill.

What is Kyle Remington Matthew Layne, Cspo, Ccsmp, Pmc-Iv's email address?

AeroLeads has found 1 work email signal at @gwu.edu for Kyle Remington Matthew Layne, Cspo, Ccsmp, Pmc-Iv at FreeWill.

Where is Kyle Remington Matthew Layne, Cspo, Ccsmp, Pmc-Iv based?

Kyle Remington Matthew Layne, Cspo, Ccsmp, Pmc-Iv is based in Washington, District of Columbia, United States while working with FreeWill.

What companies has Kyle Remington Matthew Layne, Cspo, Ccsmp, Pmc-Iv worked for?

Kyle Remington Matthew Layne, Cspo, Ccsmp, Pmc-Iv has worked for Freewill, Columbia University In The City Of New York, Promethean Impact Llc, Carnegie Endowment For International Peace, and Bank Street College Of Education.

How can I contact Kyle Remington Matthew Layne, Cspo, Ccsmp, Pmc-Iv?

You can use AeroLeads to view verified contact signals for Kyle Remington Matthew Layne, Cspo, Ccsmp, Pmc-Iv at FreeWill, including work email, phone, and LinkedIn data when available.

What schools did Kyle Remington Matthew Layne, Cspo, Ccsmp, Pmc-Iv attend?

Kyle Remington Matthew Layne, Cspo, Ccsmp, Pmc-Iv holds Master Of Science - Ms, Nonprofit Management from Columbia University.

What skills is Kyle Remington Matthew Layne, Cspo, Ccsmp, Pmc-Iv known for?

Kyle Remington Matthew Layne, Cspo, Ccsmp, Pmc-Iv is listed with skills including Customer Service, Public Speaking, Research, Management, Spanish, Powerpoint, Event Planning, and Microsoft Office.

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